Are you ready to elevate client relationships to new heights? We’re seeking a dedicated Client Services professional who thrives in a dynamic environment. In this role, you'll manage customer interactions from start to finish, ensuring compliance and quality at every step. If you're proficient in transaction processing, have a solid understanding of credit principles, and are passionate about delivering exceptional service, we want to hear from you! Join us and be part of a team that values rigor, collaboration, and excellence.
Description
Main CIB Responsibilities:
* Manage customer relationships from inception until account closure when necessary.
* Collect necessary information and documentation at the start of the relationship and during regular reviews.
* Receive and process customer requests and orders while ensuring adherence to regulations; gather required documentation for transactions.
* Conduct initial Anti-Money Laundering (AML) checks on customer activities, particularly utilizing the Vigilab CIB tool.
* Maintain compliance with audit trails by effectively using Therefore and "Group" tools.
Run-off Activities (Wealth Management):
* Process orders from Wealth Management clients in alignment with the organization's run-off policies and acquire the necessary transaction documentation.
* Assist and follow up with clients to facilitate the transfer of their assets to other financial institutions; oversee and monitor the account closure process.
* Perform initial checks on customer activities, focusing on the Vigilab tool.
* Gather information and documents for regular reviews.
* Ensure adherence to audit trail requirements, including the use of Therefore.
* Validate and periodically review the procedures associated with these activities.
Credit Activities:
* Oversee guarantees including external entities, SCPI, and real estate.
* Conduct reviews of credit ratings.
* Verify account balances for auditors or clients.
* Review controls established in the middle office.
* Conduct comprehensive credit assessments.
* Address “raised hands” inquiries.
* Follow up on credit due dates.
* Manage collateral arrangements.
Daily Tasks:
* Verify signatures and client information.
* Participate in annual audit activities.
* Update information in the OLYMPIC system.
* Facilitate the opening and closing of accounts.
* Manage and resolve claims.
* Handle physical documentation.
* Conduct Know Your Customer (KYC) reviews.
Profile
The ideal candidate will possess the following qualifications and attributes:
* Expertise in initiating transaction processing using Olympic software.
* Fundamental understanding of credit principles.
* Comprehensive knowledge of MiFID regulations regarding order execution and client interactions.
* Awareness of the effects of EAI, QI, and FATCA regulations on customer activities.
* Skilled in the use of essential IT applications, particularly Microsoft Office Suite.
* Strong sense of rigor and reliability, with a results-driven mindset.
* Excellent collaboration and communication abilities, demonstrating adaptability and flexibility.
* Proficient in English, achieving at least a B2+ level.
* Proactive approach with a keen eye for maintaining high-quality standards.
* Focused on delivering exceptional customer service.
* Strong communication and relationship management skills.
* Effective problem-solving capabilities.
* Detail-oriented with a sharp attention to accuracy.
* Efficient in managing time to meet deadlines.