Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
So, why work at Wolt?
At Wolt, We’re About Getting Things Done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.
Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.
Job Description
The Global Merchant Operations team drives strategic initiatives to empower our local partners and enhance the merchant experience across all our markets. We work closely with product, marketing, and operations teams, while also supporting country teams in solving challenges and optimizing performance. Our success is measured by the growth and efficiency of our restaurant and retail partners worldwide.
We are looking for a Program Manager, Merchant Onboarding to play a key role in improving merchant onboarding processes and helping to implement and standardize these across our markets. In this role, you will lead key programs, collaborating with central teams in product, finance, and compliance, as well as local teams globally.
What you’ll be doing:
* Understanding complex challenges, designing solutions, identifying & scaling best practices and implementing them in close collaboration with internal stakeholders and merchant onboarding teams in our countries.
* Taking ownership of various initiatives driving Merchant Onboarding efficiency, and managing these strategic and operationally complex projects with a cross-functional team including product, analytics, legal and finance.
* Going deep into details, ensuring transparency and continuous alignment between all stakeholders in order to achieve the best possible results
* Supporting and training our local merchant onboarding teams to be continuously first-rate. You will partner with multiple internal stakeholders to develop and manage an awesome library of resources, including necessary readouts, process maps, updates on new features, training content, and customer facing onboarding materials.
Qualifications
* Build new operational processes, piloting and rolling them out across multiple markets.
* Drive, ownership and independence. Comfortable working both independently as well as managing a group of stakeholders, often in parallel across multiple topics.
* Excellent people and communication skills. To make an impact, you need to be able to communicate effectively with people from a wide range of backgrounds, running from support associates to senior management. You easily win people's trust and get them excited about changes you want to implement.
* Strong analytical skills, experience in working with data, and making data driven decisions
* Excellent MS office skills (especially Excel & Powerpoint) are a must. Previous experience with data analytics platforms such as Looker or data management tools such as SQL is a bonus.
* Extensive experience in B2B partner onboarding in a tech/platform ecosystem, global retailer or manufacturer (eg FMCG). Startup/scaleup experience is a plus.
* Experience in management consulting, ideally with a focus on operational improvement initiatives, is a plus
* Excellent written and verbal communication skills in English.
Additional Information
If you are excited about working with the nicest of people, in a high-growth environment, taking ownership, and being part of an ambitious team, then click below to apply and let’s get the conversation going!
Along with a competitive salary and benefits, you will also be eligible for our long term incentive plan.
Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our internal job page!