[ALDI SÜD]
IT Service Delivery Manager (m/f/x)
455772
02. Open
Experienced
IT; IT-Jobs: Digital Workplace; IT-Jobs: Infrastructure & Systems
ALDI International Services SE & Co. oHG, Mintarder Straße 36-40, 45481 Mülheim an der Ruhr
Mintarder Straße 36-40
Mülheim an der Ruhr
45481
Germany (DE)
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https://jobs.cdn-aldi-sued.de/video/.mp4
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full-time
07/08/2024
permanent contract
IIT
Nadine Engelen
TopJobJul24
8
IT-Jobs
Senior IT Professional
Nordrhein-Westfalen (DE-NW)
29.10.2024 09:09
08/20/2024
16.00
https://events.teams.microsoft.com/event/1de969d7-d838-4f68-a2a4-660d81af1ed8@1601d9c2-c7ac-4129-add1-9266ea60063c
https://www.linkedin.com/events/aldi-deepdive-live-mycloudismyc7226520622502203392/theater/
Employee
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Info text
With more than 7,300 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. In doing so, we follow our own unique concept of consistency, simplicity and responsibility. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used, at both national and international level. Within the scope of transnational projects, our experts develop IT solutions for worldwide deployment at ALDI SOUTH.
Your Job
What this role looks like.
* Ensuring the smooth day-to-day operation for one of our IT services (Digital Workplace, Private & Public Cloud, Network & Endpoint Solutions, Identity/Authorisation & Active Directory Solutions, Server & Backup) with a strong focus on process compliance and customer satisfaction
* Managing and coordinating internal service delivery team(s)
* Closely managing external partners as part of your day-to-day tasks
* Acting as a central point of contact and assuming responsibility for planning and continuously improving IT service delivery
* Defining and monitoring service level KPIs (SLAs, OLAs, UCs) to ensure great service performance and high-quality
Your Profile
What you bring with you.
* A degree or apprenticeship with a focus on IT
* Sound, overarching IT knowledge and basic ITIL knowledge
* Technical knowledge about fundamental IT infrastructure topics
* Experience in cooperating with external IT service providers
* Above-average analytical and conceptual skills
* Keen interest in international collaboration
* Good communication and diplomatic skills, as well as fluent English language skills
Your Benefits
What you will get in return.
* Partial mobile working within Germany, incl. hardware budget
* State-of-the-art technologies
* Attractive remuneration as well as holiday and Christmas bonuses
* Future-oriented training and development
* Modular onboarding and buddy
* Corporate health management programme
Your Tech Stack
What you will work with.
* M365
* ServiceNow
* Lean IX
* Many more depending on the job