The ADI Centre of Excellence is handling technical support for our customers, offering pre- and post-sales support for over 300 products made by 15 to 20 different vendors, covering all aspects of Fire & Security. We are looking for a motivated Technical Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
JOB DUTIES:
1. Work with the internal technical team to offer support to customers and sales.
2. Work closely with Field Sales & Key Accounts to provide customers with following value add technical services for CCTV, IP Video, & Access control:
3. Site Surveys
4. Project & system design
5. Technical Product Demonstrations
6. Develop & Deliver classroom-based training courses
7. Pre- configuration
8. Onsite Commissioning
9. Post sales technical support both remote & onsite
10. Post sales technical support remotely
11. Provide service and customer support during field visits or dispatches
12. Support on site installations either in person or remotely
13. Diagnose errors or technical problems and determine proper solutions
14. Produce timely and detailed service reports
15. Document processes
16. Follow all company’s filed procedures and protocols
17. Cooperate with technical team and share information across the organisation
18. Comprehend customer requirements and make appropriate recommendations/briefings
19. Build positive relationships with customers
YOU MUST HAVE:
20. University degree or equivalent.
21. Experience in a similar technical support role within the electronics industry.
22. Be fluent in German and English.
WE VALUE:
23. Bachelor's degree in management, computer science, or a technology-related discipline.
24. Experience in the fire service industry.
25. Excellent interpersonal, verbal, and written communication skills
26. Professional attitude to work
27. Good administrative skills
28. Ability to work on own initiative
29. Ability to work under pressure and in difficult situations under supervision
30. Awareness of your limitations.
31. Willingness to undertake further training to keep up with the changing market
32. Willingness to develop yourself within ADI and in the industry
WE OFFER:
33. Attractive employment conditions
34. Opportunity to work independently
35. A varied area of responsibility
36. Good development opportunities
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