Are you a tech savvy individual comfortable using new gear & apps? Do you feel comfortable learning new tech and instructing/guiding others in their usage? If so and you're ready to start immediately please review these high level qualifications.The Moderator will work closely at the Global Operations and SDM directions to ensure device(s) readiness, meeting the scheduled data collection session targets and to consistently demonstrate strong customer-service and technical aptitude.Terms:Role: Moderator for Participant TestingType: Freelance contractLocation: Hybrid - at least 2 days per week in-office: Obentrautstraße 72, 10963 BerlinDuration: Through December 31, 2024Capacity: Up to 8 hours daily, Monday to FridayLanguage: Bilingual German/EnglishPay: $20 USD per hourResponsibilities:Check-in and check-out smart device testersCoordinate device preparations and shipments across EU sitesEnd to end issue and problem resolution for deliveriesInstruct, guide and assist testers through the smart device testing session - TBDPerform basic troubleshooting on smart devices; set up, clean smart devicesEscalate smart device problems or tester reported issues to the designated collection ownerCollaborate with team members and communicate updates across the teamAttend related trainings, status and related team meetingsAdditional project related activitiesQualifications:HS/GED completion; BS Degree preferredStrong communications skillsCustomer service experience - IT/hardware/wearables a plus!Logistics experienceCan follow detailed technical documentation & instructionsProblem solving capabilitiesBe a quick learner and dependableCan work alone with little or no supervisionAble to work from the Berlin office at least 2 days a week