Leading Last-Mile Logistics Across Europe
We are a technology-driven logistics provider specializing in last mile delivery of e-grocery, general e-commerce, and food. We focus on same-day and scheduled delivery. In just a few years, we have grown into one of Europe's largest last-mile delivery players, operating in six markets and partnering with top-tier brands to ensure seamless, high-speed delivery to their customers.
Our expansion into Germany 3 years ago has strengthened our portfolio, with e-grocery leaders like REWE and Knuspr relying on our expertise. Powered by GAIA, our unique logistics platform, we optimize operations in real-time, driving efficiency, scalability, and sustainability across the entire supply chain.
Lead the Future of Last-Mile Logistics as Our Head of Operations
Are you a strategic operations leader with a proven track record in last-mile delivery? Do you excel at optimizing processes, enhancing efficiency, and leading high-performing teams? We’re looking for a results-driven Head of Operations to take ownership of our last-mile delivery network, ensuring operational excellence, top-tier service quality, and the achievement of key business objectives. If you thrive in a fast-paced environment and are ready to shape the future of urban logistics, we want to hear from you.
Tasks
Key Responsibilities:
Accountability for Operations & Financials
* Oversee last-mile delivery operations, ensuring the goals and KPIs are exceeded
* Develop and implement strategic plans to improve efficiency and standardize processes across teams.
* Negotiate with sub-contractors to secure favorable rates, and terms while maintaining quality standards.
* Represent DODO in operational topic negotiations with clients
* Manage relationships with third-party logistics partners (3PL) and clients
* Exceed budgeted efficiency, utilization and productivity across the business
* Exceed budgeted gross profit, optimizing all direct costs
* Continuously look for improvements, challenging the status quo
Performance Optimization
* Analyze data, track service quality, and identify areas for improvement.
* Implement solutions to enhance operational efficiency, customer satisfaction, and overall productivity.
* Ensure optimized resources (vehicles, couriers, fuel, other dircet costs) are used to deliver the service to customers in an excellent quality
* Ensuring the planner settings are optimized for the operations for particular zone/client
* Ensure compliance with established service and operational standards.
Team Leadership
* Lead and support a high-performing team spread across Germany by delegating tasks based on priorities and setting clear goals.
* Provide regular performance feedback, conduct evaluations, and ensure accountability.
* Motivate and inspire team members to achieve their best while fostering a collaborative work environment.
* Identify and support opportunities for employee development and growth.
* Handle conflict resolution effectively and communicate decisions regarding team compensation in alignment with company guidelines.
* Represent the operations team internally and externally, ensuring effective cross-department communication and collaboration.
* Act as a role model, demonstrating company values and fostering a positive culture within the organization.
Requirements
What We’re Looking For:
* Proven experience (7+ years) in managing large-scale (millions of orders +) and fast-growing operations, preferably in last-mile delivery or other areas of logistics.
* A track record of achieving business and operational goals in a dynamic environment.
* Strong leadership and team management skills
* Analytical mindset and a problem-solving approach to operational challenges.
* Structured and organized way of work
* Critical and strategical thinking
* Exceptional communication and negotiation skills with the ability to manage stakeholders at all levels.
* A proactive and results-driven attitude with the ability to thrive in a dynamic environment.
* Proficient in English and German at a professional level
* Food/grocery delivery experience is a big plus.
Wir sind eine Technologie- und Logistikfirma, die umfassende Lösungen im Bereich der Stadtlogistik anbietet. Wir arbeiten ständig an der Verbesserung unserer Dienstleistungen und haben uns zum Ziel gesetzt, ein noch stärkerer Partner für B2B-Kunden aus den Bereichen E-Commerce, Einzelhandel oder Fast Food zu sein. Wir haben uns von einem kleinen Start-up zu einem stabilen Unternehmen entwickelt, das derzeit in sieben Ländern agiert und auf andere europäische Märkte expandiert.