Warehouse Site Manager – Contract Logistics
Location: Near Mainz, Germany
Company: Global 3PL
About the Role We are seeking an experienced and driven Warehouse Site Manager to oversee operations at our clients 30,000+ SQM facility near Mainz. This is a leadership role in the contract logistics sector, requiring a proven track record in managing large-scale warehouse operations, leading teams, and maintaining strong customer and vendor relationships.
You will be responsible for managing a team of approx 70 employees, ensuring operational efficiency, and delivering exceptional service to our key customer in the construction industry. This role requires knowledge of systems related to the warehouse from an operational standpoint and a strong customer focus to ensure the success of a highly automated warehouse environment.
Key Responsibilities
Warehouse Operations Management
* Oversee and manage all daily warehouse activities, including inbound and outbound operations, inventory control, and order fulfillment.
* Optimize processes and workflows to achieve maximum efficiency and accuracy in a 30,000 SQM facility.
* Ensure smooth integration and optimal utilization of the AutoStore system to meet operational goals.
Team Leadership and Development
* Lead, manage, and inspire a team of 70 employees, ensuring high performance and engagement.
* Provide training, coaching, and development opportunities for staff to enhance skills and career progression.
* Promote a culture of safety, compliance, and continuous improvement.
Customer Relationship Management
* Serve as the primary point of contact for the customer in the construction sector, building strong and collaborative relationships.
* Understand customer requirements, ensuring warehouse operations align with service-level agreements (SLAs) and exceed expectations.
* Address customer concerns promptly and implement effective solutions to maintain satisfaction.
Vendor and Partner Management
* Coordinate with vendors and suppliers to manage equipment, materials, and services critical to warehouse operations.
* Negotiate contracts and ensure timely, cost-effective delivery of goods and services.
* Foster strong relationships with key stakeholders to ensure operational continuity.
Performance Monitoring and Reporting
* Track and analyze key performance indicators (KPIs) to measure operational efficiency, productivity, and service quality.
* Provide regular reports and updates to senior management and the customer, highlighting successes and areas for improvement.
* Implement strategies to improve performance and reduce costs without compromising quality.
Continuous Improvement and Innovation
* Identify opportunities to enhance warehouse operations, leveraging automation and technology to improve efficiency.
* Stay informed about industry trends, particularly in contract logistics and warehouse automation.
* Lead initiatives to optimize the use of the AutoStore system and introduce best practices.
Compliance and Safety
* Ensure adherence to all health, safety, and environmental regulations within the warehouse.
* Promote a safe working environment and oversee regular audits and inspections.
Required QualificationsExperience:
* 5+ years of experience in managing large-scale warehouse operations in contract logistics.
* Proven track record in leading teams of 50+ employees in a customer-facing environment.
* Hands-on experience with automated warehouse systems, particularly AutoStore, is highly desirable.
Skills and Competencies:
* Strong leadership and team management skills, with the ability to motivate and inspire diverse teams.
* Excellent problem-solving and organizational skills, with a focus on operational efficiency and quality.
* Outstanding customer-facing skills, capable of managing relationships with high-value clients.
* Proficient in vendor management, including contract negotiation and performance monitoring.
Technical Knowledge:
* Familiarity with warehouse management systems (WMS) and automation technologies.
* Proficiency in using MS Office tools and data analytics to monitor and optimize performance.
Language:
* Fluent in German (essential); English proficiency is a strong advantage.
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