The position If you are excited to re-think account management, shape Hive as a company, and disrupt an industry - apply You will be in charge of our largest German merchants, independently managing your own account portfolio Strategically develop our key accounts on their growth journey, jointly discover optimization levers, or prepare new product launches and market entries while owning the relationship with your own customer base end-to-end Build and maintain strong relationships with your customer base by serving as the connecting element between our customers and the Hive team; identify all relevant stakeholders & be in constant exchange with all decision makers Collect and analyze customer feedback closely with our product team to ensure we develop the best, most customer-centric software product in the market and thereby enable our customers to reach their goals Onboard new customers into the Hive software and processes together with our Onboarding team and make the first experience with Hive as one of the best that customers will not forget Conduct account portfolio analysis and develop action plans for commercial development upselling strategies and churn prevention Join our pan-European account management team, and help deepen our customer relationships with some of the fastest growing direct-to-consumer brands across Europe Your profile We know - sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit 4 years experience in B2B Account Management, Key Account Management, Sales or Business Development Entrepreneurial growth mindset, with a hunger for personal development and a passion for building lasting relationships Strong analytical as well as empathetic abilities to leverage in your communication towards customers You love the responsibility of being the face of Hive towards our customers and the point of intersection between internal and external stakeholders Fluent in writing and speaking in both German and English (C2) You have worked in a Scale-Up, Software or SaaS company before; logistics and e-commerce experience is a plus but not mandatory Our offering Be part of the Hive. Join a dynamic, high-performing team of exceptional people with diverse expertise. Our team includes professionals from McKinsey, Amazon, Shopify, Google, Flink, Blackstone, J.P. Morgan, and DHL. At Hive, we foster a culture of trust, collaboration, empowerment, and constructive feedback, creating a positive and inspiring work environment. Make an impact. Be part of a fast-growing company with an entrepreneurial spirit, operating at lightning speed. This is your chance to grow alongside us, shaping the future of commerce operations. You will be valued. We offer competitive compensation packages, including virtual employee stock options for all full-time team members. You’ll also receive a macbook as main hardware for work and tools that best suit your working style. We support your well-being. Enjoy 30 vacation days per year, with the option for a sabbatical after every three years. We also provide a dedicated monthly wellness and productivity budget to help you stay at your best. We’ve got you covered. We provide the operating system, apple hardware, and additional tech equipment you need to do your best work—screens, gadgets, and more. And there’s more Flexible working hours, free drinks and snacks in our office locations Be part of regular team events, including workations that bring the Hive together. About us We make better commerce operations for everyone. Hive’s mission is to make commerce operations better - for brands, consumers and ops partners. Hive seamlessly combines powerful technology with a network of leading operations providers, saving commerce brands on average 17% on costs and generating up to 24% revenue uplift. All-in-one, through our Hive App. The Hive ecosystem spans the full operational chain. Started just in 2020, Hive already works with hundreds of the leading brands across Europe such as HOLY, mybacs and Inkster and has become the leading operations platform in Europe. Backed by acclaimed global investors including Tiger Global, Earlybird, Picus Capital, we are rapidly expanding our pan-European network with our newly opened fulfillment centers and offices in Berlin, Paris, Milan, Madrid and London. At Hive, we believe fostering diversity in every team makes us a stronger company overall. We do not discriminate based on religion, skin color, nationality, gender, sexual orientation, age, marital status, or disability, and encourage applications from all backgrounds. We strive to create an inclusive workplace where everyone feels encouraged to be their true self and to grow professionally.