PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION
This role is responsible for maximizing the profitability of Europe Retail by ensuring that all Omnichannel services and their sub-initiatives are managed effectively end-to-end involving all key stakeholders to deliver a best-in-class consumer journey and drive performance excellence.
KEY RESPONSIBILITIES
* Manage and drive the pilot and implementation of key Omnichannel initiatives across Europe
* Drive the implementation of an effective and efficient demand management process to deliver enhancements to established solutions based on operational performance and market needs
* Develop an appropriate change management strategy to lead change in the market organization
* Ensure best-in-class Omnichannel performance for consumers and stores as well as target achievement of key KPIs by implementing best practices and utilizing operational reports, monitoring mechanisms and competitions
* Deliver training and related material to drive effective and efficient operations within the respective functions impacted by the solution
* Deliver documentation of all key initiatives and make it easily available for the organization. Prepare and update local guidelines based on market requests
* Organize and facilitate required meetings to inform and motivate the organization for the assigned key initiatives
* Understand, consolidate, and represent the business interests of the market as an ambassador towards global counterparts
* Check and review all existing policies and standards and provide necessary updates on a regular basis according to new systems and tools
* Lead the Europe Champions Program and sustain excellence in securing change agents in the markets that act as key catalysts and ambassadors for change in Omnichannel and Digital Retail
* Support the overall Retail & Consumer Excellence Team for other key initiatives as assigned by reporting line manager(s)
KEY RELATIONSHIPS
* Consumer Direct teams – eCom, Franchise, Retail
* Retail Operations
* Retail Training
* IT
* SCM
* Marketing
* Merchandising
* Human Resources
* Cluster Retail Teams
KNOWLEDGE, SKILLS AND ABILITIES
* Ability to work effectively within a team environment and under pressure
* Good planning, communication and presentation skills, with the ability to work and deliver in changing environments
* Solid project management skills from initiation to closure
* Analytical mindset and an innovative thinker
* Influencing skills
* Advanced user of MS Office suite of products
* Fluent in English
* Additional languages are an advantage
* Geographically mobile
REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS
* University degree and/or commercial training in Finance, Accounting, Economics, Marketing or Sales is preferred (or similar business experience)
* Minimum 4 years Retail experience
* Experience in Omnichannel or Digital Retail is an advantage