- Commercial processing and coordination of orders, from creation to delivery, first point of contact, including deadline tracking and adjustment - Preparation of offers based on service specifications and technical specifications after consultation with the customer and / or responsible field service - Complaint processing in the customer service area - Correspondence with the main work in English - Storing calculations and offers in the CRM system (Salesforce) - Telephone customer service - Master data management, master data maintenance in the ERP system (Aspect 4) - Creating technical details in CAD program - Daily interaction with the area salesperson