Description PRIMARY DUTIES & RESPONSIBILITIES. Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales order management functions. Process orders for the EMEA region. Reconcile and audit orders to customer contracts / purchase orders. Ensure orders and change orders are booked in accordance with Coherent’ s global bookings, SOX and revenue policies. Review sales order packets for completeness and accuracy. Enter and Book orders in the global Oracle ERP System including service & rental contracts. Ensure on time bookings. Work closely with Finance, Planning, Manufacturing Operations and Shipping to ensure terms and conditions are properly met. Interface with customers, Sales, Service, Business Units and Finance to address and resolve issues related to bookings and customer satisfaction. Provide timely order status and tracking information to internal and external customers. Manage and resolve backlog issues including order hold release, product configuration issues, item number discrepancies and purchase order requirements. Provide month end and quarter end support as needed to achieve corporate goals. Participate in projects and goals to support Department and Corporate goals. Process post sale service orders and RMAs for replacements and depot repair orders via the CRM system. Process and coordinate internal product purchases and transaction management for fulfillment of in-direct sales/Services. Communicate and coordinate shipments and deliveries with our international and domestic freight forwarders. EDUCATION & EXPERIENCE Experience in Order Management Environment with increasing levels of responsibility in order management. Experience with international companies is desired. Oracle R12 Order Management, Customer Master, CRM, Service Contracts, IB or other ERP system International Order Processing knowledge and related skills – carrier and incoterms Experience in understanding inventory concepts and transactions. Good written and oral communication skills - Must effectively communicate with all levels of internal and external personnel. Customer focused. Exceptional Team Player Detail Oriented and Organised Exudes a professional presence and position. Experience with MS Office (Word, Excel) Language skills: German speaker & or any other language