Your Role Oversee the delivery of IT services, ensuring alignment with business demand and within agreed SLAs Continuously assess and enhance IT service management processes, implementing best practices and standards to optimize service delivery efficiency Work in close collaboration with other CIT-O teams and maintain high level of end user experience Collaborate with internal stakeholders to understand business requirements, provide insights, and communicate the impact of IT Services on business operations Identify potential risks to service delivery and develop strategies to mitigate these risks, ensuring business continuity and minimal disruptions Maintain Digital Workplace operational model and ensure up to date state Represent digital workplace services in projects and activities outside domain Own Service Portfolio Maintain relationship with other service managers within company Actively participate in Digital Workplace roadmap planning and represent operations part Ensure Digital Workplace service roadmap is living Keep close contact with external parties associated with Digital Workplace domain Your Profile Have end user experience focused mindset Have proven working experience in IT service management Have proven working experience in IT Operations Have working experience in IT in a large-scale complex environment Have working experience in truly global environment – US, EMEA and APAC Knowledge of different device management environments and their dependencies to other products Experienced in coordinating and communicating complex tasks Have working experience in operational technology harmonization Excellent communication skills in English Your ZEISS Recruiting Team: Björn Fabian Scheben