Did you ever wonder how fashion retailers get the clothes they sell at their store? And how they make sure they always have clothes in stock for us to buy? Ever had a look at a retailer's website or shop and wondered where they get the nice pictures of and texts about the products from? Well, welcome to the world of Fashion Cloud and wholesale. We have the mission to digitalize exactly these processes with the software we build and the community we build up, of course as customer-friendly as possible. Want to change the way the fashion industry works with us to the better? At Fashion Cloud, we are on a mission to rethink how brands and retailers work together through innovative software solutions to reshape the replenishment business. We envision a smart replenishment future characterised by data-driven insights and decisions, efficiency and a seamless user experience. As a Product Success Manager (m/f/d), you will be the driving force behind the success of Smart Replenishment software solutions. What you can expect Customer Onboarding & Adaption Guide brands and retailers effectively using Smart Replenishment, B2B Ordering, and Insights tools, ensuring a smooth onboarding process and long-term success. Customer Engagement & Training: Educate users through training sessions, tutorials, and best practices, making sure they fully leverage the product's capabilities. Strategic Account Management: Build strong relationships with our customers, proactively ensuring their success and identifying opportunities for further engagement. Product Feedback & Improvement: Act as the voice of the customer —gather insights, identify pain points, and collaborate with product and development teams to enhance our solutions. Problem-Solving & Support Escalation: Let's get technical You will familiarize yourself with data flows, processes, and troubleshooting, as you will be the point of contact when there are issues with the data we receive and deliver. Work closely with customer support and technical teams to resolve issues quickly and effectively. What you bring to the table You have a strong understanding of B2B (ordering) platforms, inventory management, and data-driven decision making, ideally in fashion retail Problem-solving skills with a proactive mindset to overcome challenges before they escalate You already have experience working closely with product and development teams to translate customer feedback into meaningful product improvements Excellent communication and presentation skills to educate users, engage with stakeholders, and translate complex solutions into clear benefits. Organisational talent - designing and executing plans and keeping track of things is in your blood German and English at a business level is a must What’s in it for you? Free choice of laptop and equipment (e.g. MacBook) Flexible working times - No 9 to 5, you are in charge of your time 20 Days Europe Remote Working Program A great office - we stick to a hybrid work model (minimum 2 days per week working at the office) and enjoy flexibility between working face to face with the colleagues at the office and opportunity to work from home Regular team activities - Christmas party, Trivia nights and even trips abroad to celebrate success together Health is wealth - Sports membership discount mental health support by nilo.health Continuous education - 1000€ yearly development budget, books and free online tutorials from Pluralsight Sabbatical option one month for 3 years of Fashion Cloud and 3 months if you’ve been with us for 5 years If you have any relevant references that you consider essential for your application, please attach them to your CV. Your application will be processed in accordance with our privacy policy for applicants.