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* Supports Event Manager and Configuration Manager in day-to-day activities
* Utilize Centreon to monitor the performance, availability, and health of our IT infrastructure in collaboration with the event manager
* Set up and configure Centreon monitoring tools to ensure comprehensive coverage of all infrastructure components.
* Proactively identify and resolve infrastructure issues before they impact event operations or business processes.
* Generate and analyze monitoring reports to provide insights into system performance and reliability.
* Develop and implement monitoring best practices to continually enhance our monitoring capabilities.
* Proactively identify and resolve infrastructure issues before they impact event operations or business processes.
* Collaborate with IT teams to ensure infrastructure stability and optimal performance.
* Build and maintain with the help of the configuration manager a coherent and accurate, complete and useful CMDB.
* Performs regular updates and maintenance of the CMDB towards the Configuration Manager.
* Works with the Configuration manager and the Event manager, to improve data integrity and to perfectly track changes on the IT infrastructure.
* Assists in developing standard IT Configuration Management methodology.
* Writes requirements, specifications and other guiding documentation from technical area point of view for Deloitte’s processes, and ensures it is understood by involved stakeholders.
* Actively participates in the Continual Service Improvement (CSI) for Configuration Management
* Provide assistance to internal stakeholders