Job Location Stuttgart or remote (Germany) Intro We are looking for an experienced Product Manager preferably with a background in Customer Success to spearhead our efforts in serving enterprise customers using our Data Center products for content management and publishing. You will be instrumental in understanding the unique needs of enterprise customers, driving strategic initiatives, and ensuring our products align with their expectations. This role combines customer success, hands-on execution, and team coordination to continue delivering trusted solutions to enterprise customers and support them on their journey toward cloud adoption. Your Future Role Enterprise Customer Focus Understand the unique needs and functions of existing and potential enterprise customers using Atlassian tools. Act as a liaison between enterprise customers and the team to align product strategies with customer expectations. Product Strategy Execution Execute product strategies in alignment with company priorities, such as data center to cloud migration. Engage directly with enterprise customers and the team to address challenges and deliver high-performing, secure apps. Team Coordination Lead and inspire a cross-functional team, fostering collaboration to achieve product goals. Drive decision-making in ambiguous environments and champion innovation within the team. Customer Success & Support Build enterprise support plans and packages from the ground up, aimed at creating differentiated offerings to address the unique needs of enterprise customers. Develop customer success initiatives that enhance satisfaction and ensure customers derive maximum value from our products. Work closely with the team, including engineers and support members, to enhance customer relationships and drive satisfaction. Monitor and address feedback from enterprise customers to ensure continuous improvement and alignment with their needs. Market and Industry Insights Stay informed on industry trends, enterprise challenges, and opportunities to maintain a competitive edge. Your Background Proven experience working with or in enterprise environments, with a strong understanding of their needs and operations. Background in customer-facing roles such as customer success, support, or account management. Demonstrated ability to lead teams and manage cross-functional projects effectively. Results-oriented with a proven track record of executing product strategies and achieving business goals. Self-driven and comfortable navigating uncertainty and complexity. Strong communication skills, including good verbal and written proficiency in English. Excellent interpersonal skills, with a knack for building strong relationships with customers and stakeholder. Good to have Experience creating and driving Enterprise Support programs or similar customer success initiatives. Familiarity with Atlassian tools and the broader Atlassian ecosystem. Understanding of data center to cloud migration challenges and opportunities. Track record of delivering stable, secure, and scalable enterprise solutions. Exposure to working in cross-functional, agile teams. Fluency in German. Your Contact Lotte Kirgis People Operations Team I’m happy to help with any queries. Let’s get in touch: 49 711 935 935 30 About us We are K15t.Every day, we do our best to help others work better together and achieve better results. Alongside a great team, interesting projects, and a stunning work environment, you’ll receive a host of perks and benefits. You can check out our careers page or our social media profiles: Instagram TikTok Facebook Application Process At K15t, we’ve created a hiring process that’s easy to follow and transparent for candidates so you’ll always know what to expect from us. Learn more