Exciting Opportunity for Growth We are in a phase of expansion, dedicated to leveraging cutting-edge technology to elevate the experience for our extensive base of entertainment-seeking customers. Your Daily Responsibilities: As a representative of our brand, your primary responsibilities will involve delivering outstanding customer service through inbound calls, live chat, email, and social media platforms. Key Communication Role: Our Customer Care department serves as the primary hub for customer interactions. As a Virtual Support Specialist, you'll play a pivotal role in managing communications and swiftly resolving inquiries and issues. Join Our Dynamic Team: Our Customer Care team is at the forefront of our commitment to service excellence. If you're eager to join our unified oneteam, here what the role encompasses: Key Requirements: Fluency in spoken and written German (B2) Strong command of English, both spoken and written Exceptional communication skills Interest in sports Prior experience in customer service is advantageous but not required Proficiency in MS Office applications with good typing and computer skills Organizational, decision-making, and analytical abilities Team-oriented mindset with a positive attitude High school diploma or equivalent The Offer: Full-time position with flexible shifts from 10 AM to 2 AM, Monday to Sunday Salary of 3800 BGN Additional perks such as taxi vouchers for late shifts and extra pay per hour after 10 PM Convenient office location near bus and metro stations Comprehensive initial training and onboarding provided (fully covered) Ongoing training and upskilling opportunities through our University Career development programs and initiatives for professional growth Health and wellness programs Relocation support including accommodation and travel expenses, if required Additional Benefits: Health and Life Insurance Multisport card Transport allowance Bonus for significant life events Additional paid leave for educational pursuits Corporate discounts and company events Location : Sofia Customer Service Focus: 90-95% email & chat support, 5-10% inbound phone calls Training : Comprehensive 2-week training 2-week nesting period Join Our Global Team, apply today The Offer: Full-time position with flexible shifts from 10 AM to 2 AM, Monday to Sunday Salary of 3800 BGN Additional perks such as taxi vouchers for late shifts and extra pay per hour after 10 PM Convenient office location near bus and metro stations Comprehensive initial training and onboarding provided (fully covered) Ongoing training and upskilling opportunities through our University Career development programs and initiatives for professional growth Health and wellness programs Relocation support including accommodation and travel expenses, if required Additional Benefits: Health and Life Insurance Multisport card Transport allowance Bonus for significant life events Additional paid leave for educational pursuits Corporate discounts and company events