Job Description We are looking for a motivated, autonomous Account Manager to strengthen our Customer Success Department for the DACH region. You will own a large portfolio of clients, ensuring they maximize the value of our sustainable procurement solutions. You will act as a strategic advisor, guiding clients to scale their sustainability initiatives across their global supply chains. Your ability to build strong relationships, understand client needs, drive improvement, and leverage technology will be crucial in accelerating their success. You will be expected to strategically engage with impacted stakeholders to discuss complex sustainable procurement solutions in German and English. Key responsibilities Build and maintain trusted relationships with a large portfolio of clients, acting as their main point of contact. Ensuring that they maximize the value they get from the EcoVadis solutions and provided self-service resources Advise a large portfolio of accounts on the strategic implementation of their sustainable procurement program, enable and support changes when required. Promote upsell of additional solutions and add-ons when needed. Establish and maintain a strong relationship with customer project managers and decision makers. Organize and lead high-impact, data driven strategic check-ins with clients. Know when to step in while letting automation work. Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met. Support client’s compliance efforts by helping clients leverage our solution for their supply chain due diligence. Collaborate cross-functionally with Sales, Renewal Management, Product, and further global teams to ensure a seamless customer experience. Manage and retain a portfolio of clients, proactively addressing challenges and recommending solutions internally as well as externally. Track key success metrics and report on customer health, engagement, and satisfaction. Contribute to Ecovadis continuous improvement process by providing feedback to the product management team on solution development needs. Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere.