We are currently recruiting for an experience Workforce Management Real Time Analyst to join our clients team in Essen.
DUTIES AND RESPONSIBILITIES:
* Monitor and track billable hour projections, alerting management to potential risks.
* Communicate effectively with relevant teams and stakeholders.
* Coordinate and implement ad hoc events and training plans based on client needs.
* Ensure timely delivery and analysis of shrinkage, adherence, and attendance reports.
* Develop strategies to improve operations based on trends and performance data.
* Drive continuous improvement in operational efficiency.
* Maintain detailed documentation and perform analysis to guide future strategies.
REQUIREMENTS
* Fluency in English (C1 level minimum), with strong proficiency in both written and spoken communication.
* Minimum 2 years' experience in a call center, with at least 1 year in workforce management.
* Familiarity with workforce management processes (staffing, scheduling, service level analysis, metrics).
* Proficient in common office software and productivity tools (e.g., spreadsheets, word processing, presentations).
* Knowledge of local labor laws and regulations related to workforce management (preferred).
* Strong decision-making, problem-solving, and resource allocation skills.
OFFER
* Competitive salary
* Relocation assistance
* Working Schedule; Rotating Late/Night shifts (3pm-11pm or 11pm-7am)
* Private health insurance after probation period
* Working as part of a dynamic and multicultural team
* Regular fruit deliveries for a healthy lifestyle and free drinks
* Employee wellness schemes to include partnerships with fitness centers, restaurants etc.
Interested? Apply now!