Our last-mile delivery partners are crucial to our service, and we work closely with them to make sure deliveries large and small get to where they need to be. As a Delivery Partner Manager, youu2019ll make sure we have the best relationship possible with our partners. Youu2019ll build connections, help them put processes in place for efficient delivery, and smooth out any issues they experience, all with the aim of creating a partnership thatu2019s successful for many years. Key job responsibilities Support last-mile delivery partners across Germany, Netherlands and Austria to meet compliance requirements and prepare routes Hold regular meetings with partners Resolve partner pain points Use data to understand partner performance and support improvements A day in the life Youu2019ll be based at one of our sites. Being on site allows you to stay close to every part of the delivery process and means you have visibility of everything to guide our logistics partners. Youu2019ll look after all elements of our partner relationships, from getting the contracts in place to keeping track of performance. This role is all about clear communication. Youu2019ll be in daily contact with the partners you manage to make sure they have everything they need to carry out deliveries on time. About the team Amazon Logistics, or AMZL, handles u2018last mileu2019 delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customersu2019 delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants. There are two sides to what we do. Our u2018under the roofu2019 associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/6 shifts in most of our locations. Meanwhile, our u2018on the roadu2019 people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that. Basic Qualifications A degree Relevant experience in account management in a fast-paced environment Advanced proficiency in verbal and written German and English. Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment Relevant experience in using data analytics to solve problems such as customer, partner or business performance issues Preferred Qualifications Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, weu2019d love to hear from you. Experience in logistics, transportation, supply chain or distribution Experience of communicating with a wide range of stakeholders, including your peers and leadership A bacheloru2019s, masteru2019s or advanced degree in business management, economics, law, engineering or supply chain and logistics Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy\_page ) to know more about how we collect, use and transfer the personal data of our candidates. m/w/d Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.