*** Parental Leave coverage May 2025 till approximately January 2026 ***
The venue…
SOHO HOUSE BERLIN is a private members' club and hotel in a listed building in the heart of the capital. In addition to restaurants, a fitness studio, rooftop pool, in-house cinema and a spacious spa area, the hotel offers 65 rooms in various sizes, 20 flats and four lofts. In addition to Berlin and Great Britain, there are other houses in the USA, Toronto, Barcelona, Amsterdam, Istanbul and Mumbai. The SOHO HOUSE includes the concept store THE STORE X, a platform for ideas and culture that attracts a global community of creative people.
The role...
This position is intended to be a parental leave coverage. At Soho House, the Head of Membership & Communications will be responsible for driving the acquisition, retention, and communications to our members community. They will oversee all aspects of member experiences, including House events, member operations, and all member communications, including through our digital apps for digital membership tiers, Connect and Friends. Responsibilities include recruitment and acquiring (30% of time), communications, retention, and member inquiries (30%), and face time with members and their guests (40%). They will manage a local team consisting of membership and events staff to deliver the best possible experience for members.
A successful Head of Membership & Communications knows that partnership and collaboration across multiple departments within the Houses is crucial for creating the engaging, friendly experience our creative members enjoy. They are responsible for gathering feedback about club developments, service levels, and facilities, developing appropriate responses to ensure a consistently high-quality experience for members.
The Head of Membership & Communications will report to the House's general manager and have a dotted line reporting structure to the Membership and Communications Director for the region, ensuring we recruit creative, quality members and maintain a magical atmosphere throughout our Houses.
As part of our Soho House team, it's your job to ensure our members have a great experience every time. We provide you with a platform to network, grow, have fun, and make a difference.
Benefits...
* 2 paid 'Volunteer Days' per calendar year (to support charitable causes).
* Every House Membership.
* Monthly movie screenings in the in-house cinema with current movies.
* Monthly workout opportunities (including inter-departmental).
* Weekly Yoga/Pilates classes.
* 50% discount on our Cowshed products.
* Discounts with external providers (corporate benefits).
We will store and process your data within the scope of the application process in accordance with the provisions of the Federal Data Protection Act.
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