Job Title: Front Office Agent
Location: Dresden, Germany
Salary: €22,000 - €24,000 per year
About: My client is a premier hotel located in the heart of Dresden. They pride ourselves on delivering exceptional service and creating memorable experiences for their guests. As a Front Office Agent, you will be the face of our hotel, ensuring that each guest receives a warm welcome and impeccable service throughout their stay.
Key Responsibilities:
1. Greet and welcome guests upon arrival with a friendly and professional demeanor
2. Manage check-in and check-out processes efficiently
3. Handle guest inquiries, requests, and complaints promptly and courteously
4. Provide information about the hotel, available rooms, rates, and amenities
5. Coordinate with housekeeping and maintenance to ensure guest satisfaction
6. Process payments and maintain accurate records of transactions
7. Assist with reservations and cancellations
8. Uphold hotel policies and procedures
Qualifications:
9. Previous experience in a similar role within the hospitality industry is preferred
10. Strong communication and interpersonal skills
11. Proficiency in German and English; additional languages are a plus
12. Excellent organizational and multitasking abilities
13. Professional appearance and attitude
14. Ability to work flexible hours, including evenings, weekends, and holidays
15. Familiarity with hotel management software (e.g., Opera, Fidelio) is an advantage
What We Offer:
16. Competitive salary of €22,000 - €24,000 per year
17. Opportunities for career growth and development
18. A supportive and friendly work environment
19. Employee discounts on hotel services and amenities
20. Comprehensive training programs
How to Apply:
Due to the volume of applications, we may not be able to provide feedback to all applicants. If you haven't heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!
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