Description Make a Difference Join Our LeidosTRICARE Team in Vilseck, Germany! Are you looking for a rewardingopportunity? Leidos is accepting applications for a TRICAREBeneficiary Services Representative (BSR), an essential role insupporting active duty military members and their families. Thisposition offers the chance to make a real impact, develop newskills, and contribute to a mission that matters. This requisitionis for future openings. Qualified applicants will be contacted andadded to a pipeline for future vacancies. As a BSR, you willprovide key beneficiary education and enrollment services for theTRICARE Overseas Program (TOP) under the Defense Health Agency(DHA). Your work will help ensure that TRICARE eligiblebeneficiaries receive the healthcare services and support theyneed. What Youll Do: Verify Benefits & Enrollment: Processenrollments, disenrollments, portability transfers, and more viasystems like Defense Online Enrollment System (DOES) and MHSGenesis. Primary Care Manager (PCM) Changes: Follow MilitaryTreatment Facility (MTF) guidelines to make individual and batchPCM updates. Education & Customer Service: Offer guidance onTRICARE resources, benefits, enrollment, and claims, assistingbeneficiaries both in person and over the phone. ClaimsAssistance: Provide basic claims status updates and support. Conduct Briefings: Lead informational sessions for various eventssuch as in/out processing, maternity, andpre separation/retirement. Data Management: Collect and recorddaily activities and Other Health Insurance (OHI) info intoapplicable systems. Assess & Escalate Issues: Evaluate thelevel of assistance needed and refer or escalate complex issues asneeded for proper resolution. Compliance & Confidentiality:Comply with all HIPAA regulations, maintain confidentiality andproper handling of Protected Health Information (PHI), and completeLeidos and other training courses on time. Collaborate &Support: Assist with remote support, train new team members, andother duties as assigned. Basic Qualifications: High Schooldiploma or GED, or equivalent years of experience U.S.Citizenship SOFA/Command Sponsored status as a dependent of anActive Duty Service Member, DoD employee, or U.S. Contractorsupporting the DoD Eligible to obtain and maintain ADP IT IIIclearance (Non Sensitive Position, Tier 1) 3+ years of customerservice experience Essential Skills: Fluent in English withstrong written and oral communication Proficient in MicrosoftOffice (Word, Excel, PowerPoint, Outlook) Effective at deliveringpresentations Ability to tactfully communicate with others, bothin person and on the phone Self starter, able to workindependently and with minimal supervision Strong organizational,time management, and multitasking abilities High attention todetail Preferred Qualifications: Familiarity with TRICAREOverseas Program, Defense Enrollment Eligibility Reporting System(DEERS), DOES, and MHS Genesis Work background