We’re flexible! We’re happy to receive applications in English or German.
Your tasks:
You take responsibility for daily service delivery of our data platform, ensuring tracking and adherence to process SLAs, audits and KPIs. You support the incident- and problem management processes to resolve IT issues and prevent their re-occurrence. In addition, you are expected to manage continuous service improvements, including identifying & implementing process enhancements.
Your specific responsibilities & tasks include:
* Support our asset owners in managing critical processes for our data platform applications and service providers
* Understand our process framework, track and/or delegate derived tasks
* Support the application management team with incident-, problem- and change management for the data platform (on premises/cloud)
* Coordinate and enhance first and second level-support for different parts of the data platform
* Ensure adequate customer service levels and operational stability
Your skills:
* You either have successfully completed a degree in Information Technology or a comparable apprenticeship within IT
* IT service management expertise, supported by initial working experience
* You can prove know-how and hands-on experience with ITIL Framework and principles
* Advanced communication-, organisational-, administrative- and coordination skills are essential
* Knowledge of working in data operations in general and especially with a data platform is advantageous
* Experience within a regulated environment is advantageous
* You can communicate fluently in English and German
Why join us:
* Attractive salary package with many advantages such as childcare, meal allowance, job ticket, sports and leisure events
* Flexible hybrid work concept and flexible working hours
* Personal development through extensive training opportunities
* A place in a dynamic and international team within EEX Group and Deutsche Börse Group
* A long-term perspective in the constantly growing and evolving energy industry
* Bespoke onboarding plan