Teamlead Personal Shopping & Client Relations (f/m/d)
WHAT YOU WILL DO
1. Directly manage 5-8 Personal Shoppers
2. Set the benchmark for sales and service standards for all customer facing teams at Mytheresa through the perception and performance of the Personal Shopping Team
3. Optimise the potential of customer relationships to drive sales, migration and increase loyalty within high value customer segments
4. Sustain year on year increase in team sales in line with business growth
5. Motivate the teams through inspiring leadership and support
6. Contribute to the creation of new tools to maximize your team’s performance and to improve customer experience. Champion these new tools once developed and ensure team buy-in for a successful roll out
7. Build influential relationships with buying & merchandising teams to maximise commercial potential of customers. Provide regular feedback on customer demand to influence buying decisions
8. Work closely with the CX team and other relevant departments to improve customer satisfaction
9. Provide usable feedback to the Distribution Centre management on TC service levels, and work with them to define ways to continually improve customer satisfaction
10. Work closely with the VP/Director/ Head of Personal Shopping and the other team leader within Personal Shopping to implement TC and Personal Services program activities
WHO YOU ARE
11. Good analytical skills, ability to draw insights from sales reports
12. Results-oriented leader with the proven ability to inspire sales due to outstanding service
13. Natural leader and people-oriented with high energy and drive
14. Confident decision maker
15. A genuine interest in measuring and raising standards of customer service is essential, together with a thorough understanding of the luxury consumer and a sympathetic approach to general needs and expectations
16. A demonstrated customer centric approach with excellent service skills and relationship building ability
17. An evident passion for and in-depth knowledge of luxury fashion and the fashion lifecycle is essential
18. Excellent interpersonal and communication skills (both written and oral)
19. Good command of Microsoft office suite, in particular Microsoft Excel
20. Tech savvy
21. Fluent in written and spoken English
WHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.