Join us as Head of Strategic Solutions (m/f/x) and work with us on changing the future!
What awaits you at Mynaric
Managerial:
* The Head of Strategic Solutions supports the VP of Global Sales and Solutions in managing and overseeing the overall operations of the Strategic Solutions team, which includes Solutions Engineers, Customer Project Engineers, Customer Support Integration Engineers, as well as any other future functions.
* Focuses on continual process and operations improvements, oversees daily operations, planning, quality control, and develops and monitors the use of resources. Creates Standard Operating Procedures (SOPs), develops tracking and reporting processes and tools, and develops information flows.
* Provides information, advice, and counsel to the Vice President of Strategic Solutions and other executives and management in the planning, development, and operation of Solutions Engineering, Customer Project Engineering, and Customer Support Integration Engineering services; and keeps the management informed on the status and progress of ongoing and upcoming activities.
* Delegates responsibilities and supervises team members within the Strategic Solutions team to support the business needs.
* Plans and allocates resources for the Strategic Solutions team to support all current and future programs.
* Identifies and creates new functional groups to support technical customer success at all stages of the program including operations.
* Creates, reviews, updates, and organizes department process documentation for the Strategic Solutions team.
* Hires, trains, and provides direct coaching to Strategic Solutions team members to help grow and develop employee retention and success.
* Works cross-functionally to achieve technical customer success; routinely collaborates with Sales & BD, Program Management, Product Development, Production, etc.
* Documents operational tasks and reports to upper-level management.
* Performs employee reviews and assessments as well as assigning goals to achieve company objectives.
* Assists with managing expectations for strategic clients and partners when necessary.
Technical:
* Provides technical support for Mynaric’s customers, assisting them to understand Mynaric’s products. Assists in the documentation and verifies the content of the documentation shared with the customers.
* Coordinates and executes internal and external demo campaigns, both national and international.
* Identifies and investigates issues in Mynaric’s products and shares findings with the development team to improve the overall quality of the terminals. Oversees and supports onsite troubleshooting activities of Mynaric products.
* Assists Business Development in customer acquisition activities, quotes, and compilation of new proposals.
* Acts as the primary technical interface supporting Customer Success at all stages of the program.
* Captures customer technical requirements and ensures traceability across the program.
* Generates link/system budgets based on customer-defined parameters on existing products as well as potential future solutions.
* Manages the development of technical whitepapers to support customer awareness as well as other support functions within Mynaric and external parties (export compliance, authorities, etc.).
* Owns and develops operational procedures for any Mynaric product that interfaces with a customer, including but not limited to Engineering Models, Flight Models, Ground Support Equipment, and tooling.
* Manages the Customer Support Integration Engineering team to successfully support all customer integration efforts globally across all product lines as required.
What you bring with you
* Extensive experience (10+ years) in the aerospace industry as a test engineer or Customer Support Integration engineer working with test equipment and/or optical hardware. Prior military experience and/or experience working in a customer-supporting role is a bonus.
* Alternatively, 5+ years of experience and a B.S. (preferably M.S.) in one of the following engineering degrees:
* Electrical Engineering
* Optical Engineering
* Test and Integration Engineering
* Outstanding technical problem-solving abilities based on a strong grasp of engineering fundamentals.
* Experienced in the use of electrical, networking, and optical test equipment as well as data acquisition systems.
* Experience with embedded systems and Linux (a plus).
* Ability to troubleshoot complex electrical, software, and optical systems.
* Understand and follow electrical schematics and mechanical drawings.
* Good organizational and documentation skills, including writing easy-to-follow and detailed testing procedures and documenting issues.
What we offer you
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