Join our client, an insurance company, as a Client Service Officer and be the primary point of contact for partner and client queries. You'll provide prompt and professional responses via various channels, ensuring a high level of service throughout the policy's lifecycle. With a degree in Economics or relevant experience in client services, finance, or insurance, you'll have the opportunity to build strong relationships, stay informed about industry developments, and deliver high-quality service. Don't miss out on this interesting challenge with competitive compensation. Apply now and be part of a dynamic team!
Description
* Serve as the primary point of contact for partner and client queries received through various channels such as email, fax, post, or telephone.
* Respond promptly and professionally to queries received via phone, email, or post from multiple partners, clients, or sales colleagues, ensuring a consistently high level of service.
* Process policy transactions, provide services, and resolve queries accurately and in a timely manner throughout the policy's lifecycle. This includes managing documents related to policies.
* Assist in conducting due diligence reviews of transactions in accordance with corporate standards.
* Build and maintain strong relationships with our sales consultants and all partners.
* Stay informed about our services, review procedures, and ensure that necessary quality improvements are implemented as needed.
Profile
* University degree in Economics, Finance, Business Management, or a related field.
* Alternatively, relevant work experience in client services within the insurance sector.
* Experience in finance or insurance, with a proactive awareness of industry developments.
* Proven ability to manage inquiries related to funds and financial instruments.
* Strong team player who values supporting colleagues and working collaboratively.
* Excellent organizational and analytical abilities, capable of multitasking effectively.
* Ability to clearly articulate complex issues both verbally and in writing; excellent proficiency in English, French, and Flemish.
* Highly attentive to client needs, solutions-oriented, and dedicated to maintaining high service levels.
* Demonstrates initiative and strong problem-solving capabilities.
* Agile and pragmatic in adjusting to complex and changing environments; able to maintain performance during stressful situations.
* Commitment to delivering high-quality service and taking personal pride in performance.
* Ability to work independently while also being flexible and responsible in team settings.
* Strong prioritization skills, ensuring deadlines and accuracy in both routine and urgent tasks.
* Familiarity with working in regulated environments, ensuring adherence to both internal and external guidelines.
Offer
Our client, an insurance company, offers an interesting challenge.