TESISQUARE is looking for a Service Desk Analyst to expand our German support team. The resource will have to follow the requirements : 2-3 years of support experience (preferably in SW Solution for the Digital Supply chain) Strong analytical and quantitative skills, proficient with Microsoft/Google Office suite (Word, Excel, Outlook, G-Mail, etc.), Dashboards are a plus Experience with programming or scripting languages, such as Java, C#, SQL and .net, Cold Fusion, Adobe Experience with cloud platforms, such as Azure or AWS and others Effective organizational, analytical, time management, and documentation skills and a very high degree of attention to detail Excellent verbal and written communication skills in English ( minimum B2 ) Knowledge of German (minimum B2) Ability to work and interact effectively with a diverse workforce, vendors and end-user community. Excellent customer service and conflict resolution skills Experience with IT service management / ticketing systems ITIL Certification 3 or 4, not mandatory but a plus Objectives and Responsibilities: Ability to process 2nd and 3rd-level support tickets in a timely manner Address support tickets in accordance with the department's SLA Maintain up-to-date documentation of the internal knowledge base and end-user support guides. Monitor and manage various applications, systems, interfaces, and databases. Create, manage, and suggest solutions to client-facing applications, client guides, and internal documentation. Participate and contribute to various project and client/partner status meetings to discuss project performance including ticket status, problem identification, and deployments. Transition of support for customers from the project phase to live support. Location: rather in Germany, prefer in near Chemnitz #J-18808-Ljbffr