Description:
Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles—they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.
Within the group, Nobel Biocare is an implantology business, currently looking for a Customer Service Representative .
In this role you will be responsible for providing customer service to dental professionals.
* What is your role going to look like?
* Together with 8 team members you will be supporting the market for DACH
* Act as a primary point of contact for our clients and commercial teams
* Big part of your day will be order management - receiving, monitoring, and processing customer orders in SAP.
* You will also handle complaints or any other requests from our clients
* You can expect receiving requests primarily via phone or email (CRM)
This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.
Requirements:
* fluent in German and in English
* Customer centric approach
* Good communication skills (efficient, friendly and positive)
* Curiosity and drive for continuous improvement
* Experience or ability to learn CRM and ERP tools
* Organizational skills and attention to details
Once being onboarded, you can expect comprehensive product training and continuous support from your direct supervisor and other team members.
Offer:
* WELL certified offices (we’re the only office in CEE with Platinum certification in WELL, program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature...))
* initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)
* Ulekare.cz – medical support for you and your family (24/7 medical consultation, appointments, vaccinations)
* 25 days of vacation
* 4 paid sick days
* Meal vouchers
* Hybrid work model
* Contribution to wellness and leisure activities - Multisport and Edenred
* Retirement plan contribution and life insurance
* Language courses
* Employee Assistance Program
* free consultations in mental health, legal and financial areas for you and your family members
* Company discounts
* Attractive work environment in Prague 8 – Libeň
* Free parking in the office