Manager (f/m/d) Customer Experience - limited until 31.12.2026
* Full Time
* Ballindamm 25, 20095 Hamburg, Deutschland
* With Professional Experience
* 9/26/24
1698235
About Hapag-Lloyd
With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.
Your responsibilities:
Within the Customer Experience department, you will support various projects related to the Hapag-Lloyd 2030 strategy. We are convinced that delivering a great-quality service is the way forward. To be number one for quality is the paramount promise to our customers and a strong differentiator from our competitors. Would you like to join us on this journey? We look forward to getting to know you!
* Lead or support programs within the areas of customer service excellence, to deliver on key drivers of strategy 2030.
* Support and drive digital product adoption across Hapag-Lloyd.
* Collaborate with commercial business units at HQ, regional offices, and IT teams to create a comprehensive work plan. This will help monitor progress and promptly identify any potential delays.
* Measure, analyze, and evaluate existing processes, collect data to identify root causes, perform benefit analysis, and propose improvement opportunities.
* Ensure governance is established for tracking and reporting changes when scope or schedule for projects are impacted.
* Draft information for management for seeking guidance before global rollouts
* Work closely with communication department for internal and external communication
Your Profile:
* University degree in economics, business administration or dissimilar field and appropriate working experience
* Excited and open to take on fresh tasks & responsibilities
* Experience with shipping/logistics/supply chain/forwarding is mandatory
* Experience in project and program management is needed
* Experienced in working with databases such as Qlikview, Salesforce & Salesforce Analytics etc.
* Organized and analytic work approach
* Must be fluent in spoken and written English. German is beneficial
We offer:
* The opportunity to introduce solutions that you are individually convinced of, and to constantly take on fresh challenges with a distinguished level of responsibility
* Excellent career development opportunities, supported by a spacious range of training and development courses
* Competitive remuneration (13 salaries + vacation pay) and various benefits, as well as a permanent employment contract with a financially healthy company
* A minimum of 28 days of vacation, flextime, capital-forming benefits, company pension plan
* Company restaurant with constant fluctuating, great-quality dishes to choose from as well as coffee bar
* Centrally located between the main train station and Jungfernstieg as well as subsidized public transportation
* Blended work model: 3 days a week at our headquarters in the heart of Hamburg and 2 days a week of mobile work
* Health and company sports programs (e.g. yoga, sailing, company doctor, etc.) as well as bicycle leasing
Please use our online tool for applying with us.
Contact person
Dawid Bujalla Manager Talent Acquisition & Employer Branding
Apply online
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