Your Tasks:
* Develop, motivate and elevate a high performing team of operations coordinator(s) and trainee(s)
* Manage and implement operational strategic projects, collaborating with local and international stakeholders in all distribution channels
* Identify and implement solutions with the Business Excellence team to optimize Boutique operational efficiency, streamlining front of house and back of house processes
* Collaborate with cross-functional teams (merchandising, finance, Boutique experts) to improve inventory flows, delivery of goods and minimize discrepancies
* Manage selling costs budgets of the Boutiques
* Drive initiatives to enhance exceptional clients’ services and consistency with the Maison’s standards
* Coordinate and develop the communities of experts: key-users, administrators and omni-channel ambassadors
* Ensure compliance with the group and brand procedures. Implement new regulations and policies by training the Boutique teams and coordinating with External Boutiques and Watch Specialists
* Oversee implementation and performance of digital tools dedicated to internal communication, stock management and sales processes
* Work closely with the Boutique experts ,Cartier and Richemont colleagues on audit findings, developing and implementing action plans
* Manage operational aspects of Boutique renovation projects with SDP department, including on-site tasks management
Your profile:
* Experience in luxury retail industry with unversity or business school background
* Excellent communicator and People orientated and empathetic training partner
* Entrepreneurial mindset & solution oriented and creative mindset
* Hard working and relentless in the pursuit of excellence with a never give up approach and comfortable in travelling in our decentralized market
* Fluent in German and English