The General Manager oversees the entire restaurant operations including financial performance, product production, inventory, personnel, sales, and marketing for the restaurant; and ensures the restaurant is operated with operational guidelines established by the owner and franchisor.
Essential Functions
* Hire and train employees on all company safety and operational policies and procedures, evaluate and discipline employees, and provide an environment of employee appreciation, encouragement, and teamwork.
* Comply with all written and oral rules of store operations and procedures and workplace conduct policies.
* Assist in taking and preparing customer orders of food and drinks with friendly, sanitary, and food control procedures. Collect and put money in the cash register for each order.
* Follow all safety rules and procedures, including all supervisor directions.
* Properly staff the store per sales volume or as approved by the supervisor.
* Ensure the store is opened and ready for business by the required time and remains in full operation until the approved closing time.
* Complete all paperwork and cash deposits before store operations begin. Correctly prepare daily reports, inventory, bank deposits, and all other administrative paperwork.
* Maintain working knowledge and ability to make all approved DQ products to established formulas.
* Serve customers in a fast, courteous, and friendly manner.
* Communicate with customers and fellow employees about orders, training, and needs of employees.
* Satisfy local and state government health requirements.
* Perform the above functions in tight spaces with the physical functions described on subsequent pages.
Qualifications
* High school diploma
* 3 or more years of management experience at a restaurant chain
* Proven track record managing COGS and labor
* Must work a minimum of 50 hours of scheduled time; two closing shifts per week, one being a weekend closing shift
* Ability to work flexible hours and days to support business hours and needs
For physical requirements of the position, please contact HR for the complete job description.
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