Job Description
We are seeking a talented and driven CRM Manager (m/f/x) to join our B2B marketing team. This role will focus primarily on managing and optimising the email channel, while also supporting the coordination of other CRM channels such as in-app messaging and product notifications. The ideal candidate will have a strong background in CRM strategies, particularly in email marketing, and experience in the tech or SaaS industry.
Key Responsibilities:
* Develop and execute comprehensive CRM strategies with a primary focus on email marketing to drive customer engagement and retention.
* Collaborate with the B2B content team to ensure consistent messaging and branding across all CRM channels.
* Analyse customer data and campaign performance to identify trends, insights, and opportunities for improvement.
* Manage the end-to-end process of email campaigns, including planning, execution, segmentation, and A/B testing.
* Work closely with the product, sales and customer success teams to align CRM efforts with business objectives and customer needs.
* Support the integration of additional CRM channels such as SMS, in-app messaging, and product notifications to enhance customer communication.
* Monitor industry trends and best practices to ensure our CRM efforts remain innovative and effective.
* Provide regular reports and insights to the Head of CRM and other stakeholders on campaign performance and customer engagement metrics.
Qualifications
* Bachelor's degree in Marketing, Business, Communications, or a related field.
* 3-5 years of experience in CRM management, with a strong focus on email marketing.
* Experience in the tech industry, particularly in B2B marketing, is highly desirable.
* Proficient in CRM tools and email marketing platforms such as Salesforce, HubSpot, or similar.
* Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
* Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
* Creative thinker with a passion for customer engagement and a track record of driving successful CRM initiatives.
Additional Information
We care about our company culture. This is what you can expect with us:
You have the chance to get a job in a rapidly growing international company. We are offering a new and exciting opportunity with a global commerce platform. We are leading the way in technology based reservations, bookings and table management, and you will play a crucial role in our organisation's growth and ultimately benefit from our success and expansion.
* High level of responsibility – the chance to hit the ground running from day one and shape your own career path.
* We believe in your abilities: This position offers you a tangible impact on the company's success while you benefit from flexible working opportunities in a well-balanced work environment.
* You will work with a highly motivated and skilled team from all over the world. We celebrate our diversity!
* Fun working environment – opportunity to collaborate with highly motivated colleagues and attend company parties, the weekly Qweekend and Quandoo’s Global Summit.
Here are our Benefits:
* Access to Quandoo’s pension scheme.
* Be flexible: Enjoy our remote policy and work from our offices, at home or while traveling.
* Got balance: We offer flexible working hours and up to 30 days of vacation.
* Stay mentally fit: Use our free 1:1 sessions with professional psychologists as well as digital trainings and tools for your mental health - provided by our partner nilo.health.
* Stay physically fit: Work out while getting great discounts at Urban Sports Club and Fitness First.
* No boredom! Quandoo offers challenges and development every day. Our self development budget will help you acquiring and achieving new skills & knowledge.
* Save real money: Get new discounts every month on offers from over 1.500 companies and brands - provided by our partner Corporate Benefits.
* Be prepared for your retirement: Benefit from our Company Pension Scheme and get a 30% contribution for your pension.
Want to be part of Quandoo’s future? Apply now!
Great job, but not right for you? Recommend this position to your contacts!