This is Worldline.
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The Opportunity
Customer Success Manager in Acquiring Division, Tribe Acceptance & Acquiring.
We are seeking a dynamic Customer Success Manager to join our team, who will be essential in supporting our clients' success within the ACQ_NEX product area. The ACQ_NEX product area is providing one of the acquiring processing solutions for our client base. It is founded on the combination of our target front office in combination with Paysuite, a premier cloud-based back-office application developed by the APAC teams and built using Java technology.
This role is crucial in ensuring customer success, smooth customer journeys, and efficient business delivery and acceptance. As part of our team, you will engage with customers to optimize their onboarding experience and facilitate comprehensive business integration.
Your responsibilities
Your primary focus will be on orchestrating successful client onboarding processes and maintaining strong, continuous customer engagement to ensure high levels of satisfaction and retention. You will lead initiatives to automate support processes, manage client communications, and provide feedback to internal departments to drive product improvement. Reviewing customer business requirements, performance metrics and addressing client issues swiftly and effectively are key aspects of this role.
Collaborating closely with sales, product, and technical teams to ensure seamless service delivery and integration is essential. You will act as the client advocate, relaying valuable insights from customer interactions to refine and enhance user experiences.
Skills we can’t do without
At Worldline, we look for individuals who drive positive change and are passionate about ensuring customer success. We value those who are eager to learn and grow, possess a can-do attitude, and exhibit a strong sense of ownership.
Some things to take into account to be successful in this role:
* You have a Bachelor or Master’s degree or equivalent experience.
* Experience in customer success, account management, business delivery, business engineering or similar customer-facing roles.
* Strong communication, relationship building, and problem-solving skills.
* Fluency in English, both spoken and written.
* Proven ability to manage build a bridge between customers and technical teams.
* Experience with CRM or customer success software is an advantage.
* Previous knowledge in payment technology, card payment processing or financial services is beneficial.
* You have a strong sense of pro-activeness, accountability and ownership.
Skills we’d like in addition
* A proactive and analytical approach in assessing customer needs and issues.
* Willingness to work outside normal office hours during critical periods (e.g., product launches or major incidents)
* Familiarity with customer journey mapping and success metrics.
* Understanding of automated processes in a customer success context.
* Capacity to work effectively with cross-functional and international teams.
Shape the evolution
We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.
Learn more about life at Worldline at jobs.worldline.com
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.