Job Description
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
· 3+ years’ experience in various areas of:
ü Latest Virtualization Technologies and Operating Systems
ü Operation and configuration experience of CISCO Routing and Switching Elements
ü Operation and configuration experience of and operation of Network Automation or equivalent network automation and orchestration systems
ü Experience with the configuration and operation of Network Monitoring Systems (Intermapper, CA Spectrum) and Event Management systems
ü Experience in Exercises and Operations support
· Very good knowledge of Transmission and Telecommunication Systems Engineering and the associated aspects
· Extensive knowledge of implementing and operating network authentication and authorization systems and technologies
· A high level of knowledge of network, system and application level troubleshooting techniques
· Sound knowledge of communications protocols and practical experience of using diagnostic test equipment
· Working knowledge of TCP/IP protocols
· Working knowledge of routing protocols (OSPF, EIGRP, BGP)
· Deep understanding of the concept of QoS in IP-Networks
· Very good knowledge of Policy Based Routing
· Shall have general understanding of transmission protocol MPLS-TE and collaboration services Voice/Video
· Configuration management practices and tools
· Knowledge of ITIL IT service management model
· Experience and applied knowledge of Service Transition
DUTIES/ROLE:
· Direct 1st and 2nd level fault resolution on Network Elements to sectors, sites and the Service Area routing cells
· Responsible for the delivery of 3rd level technical support for Network Services
· Perform fault diagnosis using the Network Management Systems
· Coordinate with sites for Transmission, Routing and Switching elements centralization, standardization and best practices
· Liaise with other organizations and NCIA business areas for fault rectification activities
· Supervise and carry out routine maintenance of Network infrastructure, management appliances and other NATO Network equipment
· Ensure appropriate actions are taken to resolve incidents and problems in the Routing and Switching as well as in the Transmission service architectures
· Ensure that network performance of IP traffic is monitored, reviewed and fine-tuned where appropriate
· Ensure the implementation of agreed remedies and preventative measures
· Coordinate and perform rioting infrastructure design, configuration and maintenance activities for all NATO exercise scenarios
· Complete any changes to the system documentation
· Complete backups and restores of Network core devices
· Investigate and propose long term solutions to encountered equipment and configuration problems to the Cell Head
· Direct the work undertaken by the cell technicians
· Deputize for higher grade staff, if required
· Perform other duties as may be required