Location: Berlin, Germany (Max. Travel that might be needed within the country- 20-40% of time, expensed by Infosys)Contract duration: 6 monthsLanguage: German B2 - C2, EnglishRequirement:
- Experience in the enterprise customer arena
- Face-to-face customer engagement skills
- Excellent written, oral and presentation skills
- Troubleshooting knowledge & skills
- Degree qualification or equivalent experience
- Good understanding of ITIL/Service Management
- Passion for new innovative technology and drive customer transformation
- Demonstrate effective balance between business and technical acumen
- Ability to effectively recognize and adapt to change
- Ability to deliver presentations and discuss complimentary products at a solutions level
- Ability to handle customer critical issues and work in difficult situationsResponsibility:5+ years of Office 2016/M365 Apps related experience covering the following
- Deep understanding in on-premises Office2016/M365 Apps and Architecture
- Deep troubleshooting skills
- Experience in managing, maintaining, and migrating Office/M365 Apps
- Experience in configuring Enterprise scale deployments and configurations.
- Understanding how Microsoft 365 platform components interact with different Apps.
- At least 3+ years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, technical support, solutiondevelopment, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.
- Experience with upgrades between different Office versions.
- Experience with Disaster Recovery scenarios