We’re looking for a
Boutique Manager (m/f/d)
for our Boutique in Frankfurt.
As the boutique manager you will have the pivotal responsibility to identify and execute comprehensive and 360° boutique plans, as well as developing, engaging and leading the team.
You will be leading our Boutique in Frankfurt and take on the following missions:
Commercial Performances and Strategic overview:
* Drive change by developing sustainable & agile boutique business strategies
* Leverage business opportunities in an omni channel environment to maximize sales
* Develop a clear strategy to implement the Maison's corporate marketing and sales guidelines.
* Drive boutique performances and reinforce New Retail Strategy (e-com, distant sales, traffic management)
* Represent Cartier Maison as a top luxury Maison in the city, at internal meetings, events and special occasions
Client Development & Client Experience:
* Enhance and execute exceptional client experiences and build long term client relationships
* Ensure a smooth client experience through an effective floor management, team feedback and cross functional collaboration
* Identify and execute client development plan, clienteling initiatives and client follow up
* Build, develop and maintaining local and international client network
Leadership & Team Development
* Act as an inspiring leader and a role model on a daily basis to create a team spirit
* Build trust based relationships across the organization
* Attract and develop a high performing team through leading, coaching and training.
Operations & Business Models:
* Uphold boutique operations, audit and inventories management
* Constantly improve boutique flows and internal organization
* Ensure compliance with all Maison guidelines
* Promote new and existing services and tools
* Drive best practice and cross functional collaboration with other boutiques and head quarter
You enrich our team through:
* Many years of experience in successful leadership, motivation, recruitment and development of a team.
* Creativity, curiosity and empathy in dealing with customers, employees and colleagues
* Increased ability to deal with complexity & apply learnings, determined and hands on working style who leads by example
* Excellent communication and negotiation skills
* Willingness to work flexible hours adapted to the needs of Boutique
* As a manager, you see yourself as a coach and enabler of your diverse team, encouraging and developing individual talents
* Experience and curiosity for retail transformation and use of new digital tools
* Change management: you navigate your team empathically through the development of the New Luxury Retail
Important Competencies:
* Inspiring others
* Engaging others and driving creativity
* Attracting and developing talents
* Dealing with complexity and ambiguity
* Fostering innovations
* Thinking strategically
* Demonstrating self-awareness
* Delivering results
Key Skills:
* University degree as well as many years of experience in retail / client and sales with team responsibility and comprehensive business thinking in a senior leadership position
* A people person with high empathy, motivating and excels in a constructive leadership style and with extraordinary communication skills
* Excellent analytical skills as well as a performance- and result-oriented way of working with a high degree of personal responsibility
* Well groomed, elegant appearance and excellent manners
* Good IT skills (MS Office, SAP, Applications), experience in handling presentations / Power Point
* Fluent in German and English