We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
What you´ll do
* Operations Support of our proactive Customer Engagement Activities
* Provide status updates and KPI reporting
* Editing and publishing of content assets
* Handling and dispatching of Front-Office requests
* Support of content-related projects in strategy and technology
What you bring
* Student (f/m/d) at a university or a university of applied sciences
* Preferred fields of study: Business Administration, Communications, social sciences, humanities, IT/software, or related fields
* Computer skills: Proficient in MS Office, including Word, Excel, and PowerPoint; experience in content management systems
* Language skills: Strong communication skills in German and English, both written and spoken
* Soft skills: Highly motivated and self-driven team player; experience in international teams a plus
Meet your Team
Cloud Success Services (CSS) works tightly together with the wider Customer Success organization team to be able to bring service offerings to the market to fortify the acceleration of cloud adoption and work in a manner that is bold, future-focused, and unified to drive our customers forward. Our people form the core of delivering unmatched value and experiences for our customers. We as CSS have ONE goal: to strengthen our customers' success in the cloud!
The Customer Engagement Support (CES) team is part of the CSS organization, acting as a cross-function to build bridges between the front, center, and regions and collaborating with customers directly. Our focus lies on delivering a seamless, holistic, and best-of-all-worlds customer engagement support which plays a key role in fortifying the post-sales customer life cycle. We do this by providing scalable and simplified on-demand services to customers directly and customer-facing roles covering all customer segments and engagement models, pro-actively monitoring customer health scores and providing life-cycle management, acting as experts, partners, and coaches for community moderation and expertise exchange, and supporting strategic improvement initiatives.
Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.
#Workingstudent #Werkstudent #Germany #Deutschland #Student #SAP #utilities #communications
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Requisition ID: 375146 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Part Time | Additional Locations: #LI-Hybrid