What moves you makes us.
What we create goes beyond conventional luxury. We make products for people who follow their passions, accomplish things and wish to leave a lasting legacy. And we achieve this because we employ people who are just like that, who let their passions merge with ours. If you would like to become part of this, then apply for the position of
Senior Manager Ecom Operations Fulfillment (m/f/d)
A full-time position at our Headquarters in Hamburg starting 1st June
"This role presents a unique opportunity to be part of an international team that shapes the customer experience of an iconic global brand online – leaving your mark and having an impact on the clients online journey.”Maike Hussmann – Director Digital Experience & Operation
Indulge your passion …
1. Steer the entire order-to-delivery process, ensuring seamless coordination between e-commerce platforms, warehouses, and logistics partners.
2. Work closely with warehouse and third-party logistics (3PL) providers to optimize order routing, reduce shipping times, and minimize costs
3. Manage inventory across multiple warehouses, ensuring stock accuracy and availability to prevent overselling and fulfilment failures.
4. Drive automation and system improvements in order management, warehouse ops as well as real-time tracking to improve operational accuracy.
5. Establish and manage clear SLAs and key performance indicators (on-time delivery rates, return rates, fulfilment accuracy) and drive continuous improvement initiatives for all warehouse process’ globally
You’ll have …
6. 7+ years of experience in ecommerce operations management with global or multi-market exposure, leading and optimizing global ecom fulfilment.
7. A deep expertise in scaling e-commerce operations, managing complex supply chains and overseeing global order fulfilment and logistics partnerships
8. Strong familiarity with order management systems, warehouse systems and ERPs /Enterprise logistics platforms.
9. Ability to drive transformational change and process innovation with a hands-on attitude
In a culture that…
10. has combined tradition with a pioneering spirit for over years
11. extends its innovative approach far beyond product development
12. brings together individuality, enthusiasm and the joy of creativity
13. is cosmopolitan, vibrant and diverse
14. invites you to go above and beyond as part of a team
15. is willing to allow you to develop it, shape it and leave your mark on it
In return, you’ll get…
16. an international environment and good development opportunities
17. flexible working hours
18. an attractive company pension scheme
19. site services such as: canteen, on-site café and laundry service
20. company sports and other health programs
21. discounted Urban Sports membership
22. a subsidized ticket for local public transport (HVV-ProfiTicket)
23. an employee car park and free charging stations for electric vehicles
24. German company bike and a secure bicycle parking area
25. special conditions on Montblanc products and products from other Group brands
26. employee benefit portals
27. 30 days holiday
28. regular events for employees
29. various further training opportunities
In short: Indulge your passions based on your talents and abilities in an inspiring and diverse culture that is characterised by employee recognition and support. Experience all this with us.
We look forward to receiving your application and to meeting you! The HR team