Ihre Aufgaben
- Perform root cause investigations and product analysis for customer complaints, adverse events, potential adverse events, non-conforming products, and other service and finished goods devices
- Prepare and ship parts and products to the Original Equipment Manufacturer (OEM) for additional investigation, if required
- Provide troubleshooting and technical assistance to other departments for complaint investigations and service activities
- Document investigation findings into the complaint handling system in accordance with established work instructions
- Support the administrative staff in the processing of complaints. Route complaint files as necessary to ensure the timely processing of complaints in order to achieve department complaint goals
- Assist engineers with in-depth complex investigations to resolve customer complaints and identify root cause of immerging issues
- Investigation of products based on established priority guideline
- Decontaminate incoming product prior to it being routed through the complaint handling process.
- Facilitate product complaint investigations by transferring devices returned for investigation to appropriate physical inventory areas upon receipt
- Perform all other essential duties as directed
Ihre Qualifikationen
- A degree in a technical field, e.g. electro-mechanical, electrical, electronics or comparable
- At least 3 years of experience in servicing medical devices or products from highly regulated areas
- Excellent analytical, organizational, communication and interpersonal skills are required
- Ability to work in a fast-paced environment
- Knowledge of all MS Office applications
- Strong attention to detail
- Technical Writing skills beneficial
- Fluency in German required as well as very good English writing and reading skills
Ihre Vorteile
-30 days of annual leave
-Up to 60% mobile work possible + flexible work time model with overtime compensation
-Holiday and Christmas bonuses
-Corporate benefits discounts for employees
-Comprehensive company pension scheme and capital-forming benefits
-Company restaurant with live cooking and healthy food (subsidized)
-Employee Assistance Program of FamPLUS to support your health, mental and emotional well-being
-Subsidy for public transportation (Deutschlandticket), free parking spaces and bike or car leasing
-Various subsidized company sports groups and access to the inhouse company gym