About Masterschool Masterschool is a global network of career training schools. Our online programs, designed by industry experts, reflect the market’s ever-changing needs and equip our students with the knowledge they need to succeed in today’s workforce. We don’t just teach new skills; we mentor, motivate, and empower our students throughout their entire career journey—from aspiring learners to accomplished tech professionals. With a focus on real-world training and an unwavering supportive network, Masterschool is where potential meets opportunity. About the Role As the Operations & Support Specialist, you will be at the heart of our operations, playing a crucial role in ensuring a seamless experience for both students and team members. In this hybrid position, you’ll combine direct student support with hands-on operational management, overseeing everything from office coordination and management to laptop logistics. You’ll be the go-to person for solving problems, supporting students through their journey, and keeping our Berlin office running smoothly—all while making a real impact on the success of our programs and the people we support. Key Responsibilities Student Support Coordinate with external suppliers to ensure timely and efficient delivery of student hardware. Organize in-person student networking events. Provide reactive chat support for students via Masterschool's support chat bubble and email. Deliver proactive phone support for students with limited computer literacy at the start of our programs. Business Operations Handle key operational tasks to ensure smooth business operations behind the scenes. Coordinate with external suppliers for office supplies, gifts, food, and other business-required tools. Manage the operations for company events. Ensure seamless communication with our Tel Aviv headquarters regarding equipment and other operational requirements for our Germany-based team. Qualifications Strong organizational skills with the ability to manage multiple projects simultaneously. Proficiency in Excel, Google Sheets, and general data management. Excellent communication skills (both written and verbal), with fluency in English and German. Ability to work independently, manage competing priorities, and meet deadlines in a fast-paced environment. Customer-oriented attitude with a passion for supporting students and team members. Strong problem-solving skills, with a proactive and solutions-oriented mindset. Experience in student support, operational coordination, or event management is a plus. Comfortable working in a dynamic, international startup environment. Work from the Berlin office at least three times a week Please submit your CV in English