Customer Loyalty and Growth Associate (m/f/d)
Stuttgart, Germany Customer Experience Full-time
About Us
AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
Join us in shaping the future of software technology!
What we are looking for:
To support us on our mission, we are looking for a highly motivated Customer Loyalty and Growth Manager to join our Customer Experience department. In this pivotal role, you will play a key part in ensuring the ongoing satisfaction and growth of our customer base.
* Manage the renewal process for assigned customers within the 90-day renewal window, ensuring seamless continuation of services
* Identify opportunities to sell additional features and connections (upsells) to existing customers, enhancing their experience and our revenue
* Focus on upgrading customers from legacy licenses to our current offerings, ensuring they benefit from the latest features and services
* Streamline customer management by consolidating multiple individual licenses into a single, manageable license when opportunities arise
* Aim to reduce customer churn and increase retention, employing strategies that contribute to the overall goal of the Customer Loyalty and Growth team
* Conduct product demos and provide comprehensive support to customers during the renewal process, addressing any questions or concerns
* In cases where customers decide to churn at the end of their renewal period, gather detailed feedback to understand their reasons and inform future retention strategies
Basic Qualifications:
* Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
* 1-3 years of experiences in CSM/Account management
* Experience selling 3-year deals, preferably SaaS
* Proficient knowledge of business administration, negotiation, and retention skills
* Experience leading demos with customers
* Passion and understanding for technology (Cloud Services & SaaS Solutions), CRM, and business (process) analysis
* Creative and empathic, with great communication skills
* Excellent written and verbal communication skills in German and English are mandatory, any other languages like French, Dutch, Italian or Spanish are a plus
Preferred Skills and Experience:
* Experience working under quotas and KPI’s
* Organized and structured with excellent analytical and problem-solving skills
* Adaptability and resilience in a fast-paced environment
What we offer:
* Centrally located office in Stuttgart
* Flexible working hours and a hybrid working model
* 30 vacation days/year in a full-time position
* Free drinks and weekly team lunch
* Personal and professional development potentialities and room for creative ideas
* An international team
Standort
AnyDesk Software, Stuttgart