Role - Lead Consultant Technology - Workplace EUC Lead Location - Stuttgart, Germany Technical skills (Required) Experience supporting Microsoft systems (Windows 10, 11) in IT Infrastructure function Solid Windows troubleshooting skills Support System Center Configuration Manager (SCCM) and Intune administration and engineering, collection and query creation and management; application and package creation and deployment; content distribution, management and troubleshooting, and custom report creation. Use SCCM and Intune software update groups to keep Windows workstations and servers patched to correct levels. Expert knowledge of SCCM and Intune to include device enrollment, policy management, application deployment, compliance enforcement, and conditional access BitLocker Encryption through Intune A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals Should have good understanding of Microsoft Active Directory, Patch management, DHCP and DNS Must have hands on experience in ITSM-ServiceNow Proven Customer Service skills Excellent written and oral communication skills in German and English Experience in Scripting languages like PowerShell Technical skills (Required - Nice to have) Awareness of latest technologies and trends Knowledge of agile methodologies Must have the ability to identify and instill industry best practices. Proven Customer Service skills Excellent written and oral communication Language skills - German and English People skills Client management Team co-ordination Soft skills Create deep client impact. Execution excellence Area of responsibilities ` The role is expected to carry out following function/activities as part of this job. As a team member you will be handling Incidents and resolve within SLA Act as a SME in Intune, SCCM client troubleshooting, windows client patch deployment and remediation. Be a part of the team who operates aligned to global time i.e. 24x7. Involve in problem management sessions. Must contribute to the changes w.r.t OS, windows client patching. Coordinate with other teams for Incident resolution and Project Implementations Coordinate with the team in daily calls, weekly calls etc. Monitor the status of incidents, changes daily, weekly by using the internal tools. Work with customers in case of new OS releases, testing /UAT from other sites. Work with the shift leads to excel in the operations. Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations Implement Service improvement and involve in the transformation initiatives. Use PowerShell scripts for automating daily tasks. Monitor SCCM environment by logging in across APAC, EMEA and LATAM Should be able to read, understand various SCCM logs as per the issues.