ENVEA is one of the world’s leading companies in environmental instrumentation, analysis, and measurement. Since its creation in 1978, ENVEA has been designing, manufacturing, and commercializing continuous measurement equipment for ambient air, industrial emissions, and software. Today, ENVEA has recognized expertise in its specialist fields and is present in over 100 countries. A true flagship of French industry and a pioneer in technology, ENVEA has always placed the preservation of the environment and sustainable innovation at the heart of the development of its measuring instruments, its strategy, and its values. Overview The role holder incumbent is responsible for the team management of the service technicians and builds up the internal service structure for Germany and brings it into the international group strategy. Responsible for training and supporting the service technicians with expert knowledge and organizes all internal processes to enable outstanding customer service. Responsibilities Management of the customer service team in Germany Provide technical support to the service team, customers and sales teams regarding process measurement products and solutions Organizing the implementation of installations, commissioning and training for internal and external customers. The service manager concentrates on team management and is not on site at the customer's site. Process definition of internal processes and responsibilities Working closely with the R&D department to collect feedback from customers and contribute to the continuous improvement of ENVEA products Creation of technical documentation, training materials and instructions for internal and external customers Support the development of tailor-made solutions for customer requirements Manage service requests, escalations, and resolutions in collaboration with other departments Active participation in the development of service Training of other internal service technicians after successful induction Creation, improvement and modification of internal documents (maintenance plan, training documents, fault reference, maintenance procedures, knowledge base) Profile Technical training or studies in the field of electrical engineering, physics, mechatronics or comparable Ability to motivate and lead a team Sound knowledge of process measurement technology and experience with various measuring instruments and methods Strong problem-solving skills and the ability to systematically address complex technical problems Strong communication skills in German and English to communicate effectively with customers and internal teams Experience in customer support and technical service Ability to work in a team, flexibility and commitment to operate successfully in a dynamic environment The position can be based in any of our Germany offices in Schliengen, Vohentrauss, Bad Homburg or Karlsfeld.