At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.
WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)
As a Manager of Dunning & Collection at Zalando Payments, focusing on Partner Management you will be primarily responsible for overseeing the performance, relationships and collaboration with external partners. Your role involves building robust partnerships through clear communication, reliability, integrity, and operational excellence.
You thrive in project work and enjoy collaborating closely with internal and external stakeholders across various areas of the Zalando business delivering impactful process and feature changes through data-driven decision making.
You will deliver exceptional customer service and protect Zalando's reputation by fairly managing post-purchase collections in a complex setting while balancing commercial considerations and providing necessary support.
Your skills in partner management, communication, business improvement, and analytical thinking will be crucial in advancing our excellence in Dunning & Collection.
1. Build, maintain and expand relationships with current and potential Debt Collection Partners through regular meetings (virtual and in-person), QBRs, and workshops.
2. Collaborate closely with various stakeholders across the Zalando business to monitor and improve portfolio quality to develop and maintain mutually beneficial relationships with Debt Collection Partners.
3. Identify customer and/or partner pain points, create problem statements and work on projects & initiatives to deliver optimizations and new features efficiently, in collaboration with stakeholders and external partners.
4. In collaboration with the wider Dunning & Collections team, improve existing inefficiencies and operational issues with the goal of developing our experiences and processes to the next level, always considering both our partners and customers.
5. Utilize analytics and commercial insights to understand post purchase Collection performance (KPIs) and plan optimisation based on data driven decisions.
Experience:
Min 2 years in partner management or operational process/project roles, focusing on achieving operational and business excellence. Experience in B2C eCommerce and/or the debt collection industry is a plus. Familiarity with ERP systems, especially SAP, is also advantageous.
Strong Relationship Management Skills:
Proven experience in maintaining and expanding relationships with external partners, experience from within the debt collection industry is a plus.
Stakeholder Collaboration:
Demonstrated ability to work closely with various stakeholders to develop and maintain strategic relationships as well as improving existing inefficiencies and operational issues.
Project Management and Optimization:
Experience in identifying problem statements and managing projects aimed at delivering optimizations and new features, with a track record of successful implementations.
Analytical and Data-Driven Decision Making:
Proficiency in utilizing analytics and commercial insights to understand performance metrics (KPIs) and drive data-informed decisions for optimizing post-purchase collections.
Customer Focus:
Strong customer and service orientation, with a deep understanding of who the customers are and the problems you are solving for them.
Teamwork and Community Contribution:
You enjoy collaborating with your team and members of your wider Organization and you enjoy sharing your knowledge and learning from your peers.
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
* Employee shares program
* 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
* 2 paid volunteering days a year
* Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
* Work from abroad for up to 30 working days a year
* 27 days of vacation a year (for Zalando SE)
* Relocation assistance available (subject to prior agreement)
* Family services, including counseling and support
* Health and wellbeing options (including Gympass)
* Mental health support and coaching available
Please note that all applications from this job page must be completed using the online form - we do not accept applications via e-mail. Once reviewed, our recruiters will contact applicants via an official Zalando email address (@zalando.de).
In some cases we also work with a selection of headhunters and agencies to fill specific roles. Please note that neither Zalando nor our recruiting partners will ask for any kind of payment to apply for a job or attend an interview.
If you have any questions about our recruitment process, please take a look at our FAQ page.
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