Datenverarbeitungsfachmann Garmisch, Germany Ausschreibungsbereich This is a re-announcement of vacancy announcement 24APR0HR5SIG0X965112. Applications for vacancy announcement 24APR0HR5SIG0X965112 are NOT valid for this announcement, submission of a new application is required. _________________________________________________________________________________________________________________________________ WHO MAY APPLY? Current INTERNAL Local National Employees throughout Germany. This covers all current Local National employees of the U.S. Forces in Germany, including U.S. Air Force and AAFES-Europe within Germany. AND EXTERNAL Local National Applicants, who reside in Germany. Hauptaufgaben Serves as a IT Specialist (Customer Support) assigned to the local Network Enterprise Center (NEC) with responsibility for performing Break/Fix, Tier 1 remote administration and touch labor, and all technical systems (client and peripheral devices) functions with supporting NEC customers. Provides IT support including the installation, configuration, troubleshooting, and customer assistance to support customer requirements; assists senior specialists providing more complex support. Serves as Tier 1 support for IT users with the responsibility for assessing and solving local IT related problems. Creates, administers, and repairs user and group accounts. Administers passwords and coordinates with security manager on all network, server and workstation security issues, including assistance in installing and configuring systems security software and patches. Installs and configures software applications and provides technical support. Administers network security to include assigning user IDs, and appropriate user permissions. Provides application administration support for services such as voice over Internet protocol (VoIP), dynamic host configuration protocol (DHCP), print services, and RADIUS. Ensures all workstations remain in an operational status by closely monitoring them and identifying and reporting problems immediately. Analyzes and diagnoses hardware, applications, software, networks and system problems reported by users and organizations pertinent to a wide variety of software applications, operating systems and IT equipment. Refers more complex and difficult problems to senior personnel or supervisor. Troubleshoots, investigates and analyzes actual or potential problems in system software, applications software interfacing, and/or IT equipment to isolate causes of malfunctions. Coordinates with IT customers and specialists to identify IT improvements and ways to provide greater effectiveness and economy of services. Evaluates reported problems, develops modifications and procedures to resolve the problems, and initiate corrective action. Establishes network access protocols to provide users with local or remote access capabilities. Modifies and adapts precedent solutions to accommodate unique requirements to solve a variety of computer program problems and makes changes to previous approaches to similar problems and situations in order to make a better program/programs interrelationship. Recommends courses of action. Interprets and explains system/network regulations, policies, directives and guidelines. Provides support, guidance, and training to the information management officer (IMO) and customer communities. Execute vulnerability management tasks to ensure systems within the NEC AOR are compliant with DISA security technical implementation guides (STIG) and all other security requirements. Work with Information Management Officers (IMOs), users, and other support personnel to ensure security regulations are followed and that installation, command, and agency security standards are met. Ensures the rigorous application of information security/information assurance policies, principles, and practices in the accomplishment of work. Provides on-the-job training and feedback to technicians and customer organizations. Performs other duties as assigned. Qualifikationsanforderungen Explanations to the E&T Levels (Education & Training Levels) can be found at the link "Description of the Education & Training Levels". https://portal.chra.army.mil/mnrs?sys_id0a86e971cd2d2d10aaffb5ebb50f5ac9&viewsp&idmnrs_kb_article&tablekb_knowledge C-6a: E&T Level I&II: not creditable for positions in this occupational series. E&T Level III A: The completed apprenticeship must be in the Computer Science occupation (Informatikkaufmann/frau) or in another area that is directly related to the position to be filled; PLUS 3 years of job related experience as defined below. E&T Level IIIB, IIIC: PLUS 3 years of job related experience as defined below. E&T Level IVA: The completed apprenticeship must be in the Computer Science occupation (Informatikkaufmann/frau) or in another area that is directly related to the position to be filled; PLUS 2 years of job related experience as defined below. E&T Level IVB, C and D: The completed education, training and certification must be in the Computer Science occupation or in another area that is directly related to the position to be filled; PLUS 2 years of job related experience as defined below. E&T Level V: University or equivalent graduation in a closely related field or study; PLUS 1 year of job related experience. Or E&T level V with a state certification in computer science (staatlich geprüfter Informatiker) or a diploma in computer science (Diplominformatiker), (general (Allgemeine Informatik), Industrial (Wirtschaftsinformatik), multimedia information (Medieninformatik), engineering computer science (Technische Informatik, Ingenieur-Informatik)), or equivalent; no additional experience required. Job related experience: Any work experience that involves the planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. Includes experience in diagnosing and resolving problems in response to customer reported incidents; researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements; installing, configuring, troubleshooting, and maintaining customer hardware and software, and developing and managing customer service performance requirements. • Office automation skills are required. • Employee is required to obtain and maintain a Cyber Security certification(s) at the IATII level in accordance with DoD Directive 8140, DoDI 8570.01-M (or its replacement if superceded). LANGUAGE PROFICIENCY LEVEL: English AND German Language Proficiency level B2 required. Description of the Language Levels: https://portal.chra.army.mil/mnrs?sys_id13a66d71cd2d2d10aaffb5ebb50f5aa0&viewsp&idmnrs_kb_article&tablekb_knowledge Auswahlkriterien auswählen General Information for LN Job Announcements - please read: https://portal.chra.army.mil/mnrs?sys_id77e3ac4a5ce32110924578e08ba9227c&viewsp&idmnrs_kb_article&tablekb_knowledge Beschäftigungsbedingungen • The incumbent of this position is occasionally required to perform TDY (Temporary Duty Travel). • Employee may perform the work at a location away from the regular worksite (e.g. at home) on a non-routine, ad-hoc basis. This includes work performed to complete a short-term special assignment or to accommodate special circumstances. • On-Call duty required. WE OFFER: - a global employer who stands for cultural diversity and equal opportunities - employment in an international environment with a welcoming atmosphere - high level of job security and attractive pay under German tariff agreements (CTA II; Protection Agreement) including, but not limited to, the following tariff entitlements: - 30 days of annual leave; 36 days for severely handicapped employees (additional time-off on 24 & 31 December per tariff agreement) - vacation and Christmas pay (total of 13 monthly salaries) - various additional social benefits (e.g., employer pension scheme through Allianz group insurance; property accrual payments) Beyond the tariff agreement, - usually time off on 8-9 U.S. holidays due to work hour redistribution (governed by shop agreement) - employer-specific programs for flexible work schedules; mobile work; length-of-service/performance awards - health promotion and fitness programs, including free use of employer-run fitness centers.