**Product Support Manager EMEA Job Description**
Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Our state-of-the-art manufacturing capabilities combined with our global distribution network has earned us the position as one of the largest suppliers of off-the-shelf optical components and a trusted partner for customized solutions.
Our products are used in various applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation. To accelerate our success and growth within the European Market, we are looking for a Product Support Manager EMEA (f/m/d).
Key Responsibilities:
* Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity, and individual accountability.
* Efficiently schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
* Assist the Product Support Team with complex technical inquiries as needed.
* Work towards continuous improvement of sales processes and customers' journeys with Edmund Optics.
* Define and track key performance indicators (KPIs) and report them to relevant stakeholders.
Qualifications:
* Degree in engineering, physics, mathematics, or hard science.
* Minimum of three (3) years experience in technical sales and/or product support.
* Proficiency in key optical engineering and physics concepts/optics industry experience preferred.
* Knowledge of company products, applications, capabilities, and sourcing possibilities.
* Proven leadership ability to manage people, build highly effective teams, and create a positive working atmosphere.
* Fluent in English, additional language skills preferred.
* Strong organization skills and excellent communication and presentation skills.
What We Offer:
* A versatile and challenging position alongside a highly competitive employment package.
* The opportunity to work with highly motivated, self-driven, and open-minded people.
* Extensive training and development opportunities.