Relationship Manager (Occupancy)
Hours: 37.5 hours per week
Salary: £35,000 per annum
Location: Home based with regular national travel.
Interviews: Interviews will be face to face, at a suitable, regional location.
Are you a customer focussed, strategic thinker with a passion for housing?
We are seeking a professional individual who has a good knowledge of housing and understands the importance of maximising occupancy. In this varied role you will support day to day operations as well as having the ability to influence and develop our strategy relating to extra care housing and occupancy.
Here’s what you’ll be doing:
1. Develop and maintain strong working relationships with Local Authorities, commissioning groups, and influencers in the extra care rental process, such as social services, community groups, care providers, and GPs.
2. Serve as the primary point of contact for designated location managers, providing support and guidance in overcoming occupancy challenges and finding solutions.
3. Drive occupancy for extra care ensuring relevant targets and KPI’s are met.
4. Possess knowledge of extra care housing nomination and allocation processes.
5. Demonstrate a clear understanding of confidentiality and data protection within an extra care housing setting.
6. Collaborate with key sector stakeholders, including Local Authority adult social care commissioners and housing organizations.
7. Develop and deliver training for location managers in support of void management.
8. Work on national and local marketing campaigns ensuring marketing materials meet the needs of the locations.
9. Work closely with stakeholders to develop and roll out initiatives to support discharge to assess, hospital bed blocking and adult social care challenges.
What we are looking for:
10. Significant customer-facing experience, preferably in the extra care housing or social sector.
11. Understanding of common health and social challenges faced by older adults.
12. Proven experience in working towards targets and delivering results.
13. Excellent organisational skills and ability to independently manage schedules to maximise productivity.
14. Strong relationship management skills with a focus on building rapport with prospective customers and their families/friends.
15. Self-starter with a proactive approach to identifying new opportunities and innovative ways of working.
If you are a proactive and customer-focused individual with experience in the extra care housing or social sector, and if you are ready to make a difference in the lives of older adults, we would love to hear from you.
Apply now to join our team as a Relationship Manager and contribute towards the success of Extra Care
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If you would like to learn more about Anchor's Housing Service division, please copy and paste the following link into a new web browser, where you will be able to find details of typical roles we recruit, as well as example role profiles.
Anchor – a great place to work
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
A rewarding environment
From health and happiness to finance and your career, we’ll give you all the support you need.
Health & happiness
16. Gym, fitness and wellbeing discounts
17. Mental health support
18. Flexible working options
19. Access to online GP appointments
Finance
20. Pension plan – contribute between 4% and 8% and we’ll match it or better
21. Quick and easy pension transfer service
22. Savings and financial advice, loans, free life assurance
23. Discounts on shopping, holidays, phones, technology and more
Career
24. Ongoing personal and professional development programme
25. Leadership Pathways online learning resources
26. Career progression and promotion opportunities
To see our full range of benefits, check out our dedicated Please follow the link or copy and paste
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.