• • • • • • • • • • Intern Customer Experience (f/m/d) To support our Customer Experience team we are searching for a Intern Customer Experience (f/m/d) to be based in our Munich office. WHAT YOU WILL DO • Evaluate customer needs through desk research and competitor benchmark in the luxury fashion industry • Support the CX managers to review and optimize all customer communication materialsto align with our tone of voice ensuring they are clear, concise, and emotionally resonant • Create presentations of customer insights on a regular basis • Manage smaller projects on your own • Work with the large data sets in Excel, analyzing different KPIs and driving own conclusions with the use of graphs and charts • Create ongoing reports, analyzing survey results with deep understanding of customers’ preferences WHO YOU ARE • Have advanced studies in economics, business or marketing • Have affinity for E-Commerce and Customer Centric Marketing • Analytical, very good Excel and advanced Powerpoint skills • Have distinct organizing ability, independence and team player mentality • Have a quick apprehension, proactivity and a hands-on mentality • Have attention to details and willingness to take over responsibilities • Have very good written and oral English skills, German is a plus WHAT WE OFFER • Mobile office with up to 40% of your total contracted hours (job and position permitting) • 12 days of vacation during your 6 month internship • A monthly gross salary of 2,222.00€ for voluntary internships, or a monthly gross salary of 1,100.00€ for mandatory internships • Discounted membership for selected sports platforms & gyms • Discounted travel card • Corporate Benefits Platform • Access to LinkedIn Learning • Individual support on mental health & well-being (e.g. compatibility work and family life) WHO WE ARE Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience. Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.