64281 | Customer Services & Claims | Management | Allianz Executive | Allianz Services | Full-Time | Permanent
Allianz Services was established on January 1st, 2019, with the objective of bundling, harmonizing and industrializing core insurance processes of AZ Operating Entities. Since its start, Allianz Services has succeeded in becoming one individual business segment by combining various businesses from different parent companies and is successfully operating under the roof of Allianz Technology SE. Allianz Services is running service delivery operations in Romania, India, Mauritius, Morocco, Spain, Malaysia, and Portugal as well as is operating Consulting hubs in Germany, USA, Italy, France, and Singapore with almost 8000 colleagues globally.
The Head of Customer Solutions & Account Management drives execution of the AZ Services strategy and steers AZ Services global key account management and business development activities. In this role, the function holder also builds and manages external relationships with industry associations & research companies and owns AZ Services' NPS process.
What you do:
* Drive execution of the AZ Services strategy and further development of AZ Services portfolio through efficient leadership of the Business Development Committee.
* Steer AZ Services global key account management and business development activities (from sales planning & reporting to developing strategic account plans and leading regional & global sales meetings).
* Perform audit-proof calculation and analysis of target relevant NPS metrics and based on that make recommendations to further promote customer loyalty and benefit.
* Build and manage partnerships with industry associations and research companies that can lead to strategic collaborations.
* Provide operational sales support for run operations (e.g. prepare compelling pitches and roadshows, ensure smooth onboarding and run transformation projects that align with AZ Services business strategy & customer objectives).
* Support global consulting initiatives through efficient staffing and skill management, ongoing training and development, effective office management practices and on-/off-boarding.
* Continuously thrive to enhance quality, efficiency and effectiveness of CSAM internal processes to optimize delivery and high level of customer satisfaction.
* Lead, mentor and develop a high performing, global team that works collaboratively in the same time.
What you bring:
* University degree in Business, Marketing, or a related field.
* 8+ years of experience in account management, customer success, sales or solution delivery, with at least 3 years in a leadership role.
* Competence to exchange complex information in a diplomatic tone and to cooperate with a diverse internal and external audience as well on C-level.
* Fluent English language is a must.
* Strong analytical skills.
* Excellent communication and presentation skills.
* Result orientation.
* Self-starter with strong problem-solving skills.
* Transformational leadership skills.
* Ability to navigate complex organizations.
* Growth mindset and always be customer focused.
* Interested in new technologies, like Copilot, GenAI or Chat GPT.
What we offer:
* We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
* We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
* From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
* Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.
We highly welcome candidates with a genuine interest and affinity for Information Technology (IT) and Generative Artificial Intelligence (GenAI), as these attributes are considered valuable assets to our team.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.
#LI-AH1