We are looking for a Customer Service Manager (f/m/d) to join our team and to take responsibility in an exciting startup environment and build the future of the HR industry with us together!
Role
1. Manage and resolve daily client tickets to provide professional support for our business customers by phone and email
2. Ensure that clients questions and problems are resolved properly and quickly
3. Address challenging customers and problems that require escalation outside of the department
4. Grow client relations and work closely with the tech team to identify bugs
5. Work independently to master emailing best practices, our platform and the tools we offer customers
Requirements:
6. Excellent knowledge of German and confident command of English
7. Completed apprenticeship, preferably with an economic or technical focus
8. At least first work experience in customer support, ideally in a B2B environment
9. Very good communication skills
10. Solution-oriented thinking and understanding of technical contexts
Benefits
11. Working in a passionate international team
12. Flexible working hours & part-time option
13. Cool office at the center of Berlin
14. Company events